- Report: #896644
Report - Rebuttal - Arbitrate
Complaint Review: Wesley Financial Group, LLC | Ripoff Report Verified™ …businesses you can trust. Dedicated to 100% customer satisfaction. Timeshare cancellation company focused on helping customers who were misled or had deceitful sales tactics used against them. Assists in transferring ownership of timeshares. 100% money back guarantee.
Wesley Financial Group2738 North Mt. Juliet Road Mt. Juliet, Tennessee United States of America
Wesley Financial Group, LLC REVIEW: Wesley Financial Group consumer rights group dedicated to total customer satisfaction. Wesley Financial Group's commitment to customer service, client satisfaction and longest running timeshare cancellation company.
*UPDATE: Wesley Financial Group pledges to Ripoff Report to 100% Customer Satisfaction when joining Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Wesley Financial Group, LLC recognized by Ripoff Report Verified™ as a Safe business service.
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REVIEW UPDATE JANUARY 14 2015: Wesley Financial remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Wesley Financial is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Wesley Financial has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, Wesley Financial has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Wesley Financial remains committed to improving customer satisfaction. [continued below]....
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Ripoff Report Verified™ REVIEW: EDitor’s UPDATE: Positive rating and recognition has been given to Wesley Financial Group, LLC for its commitment to excellence in customer service.
..The information provided in this report is based on comments made by Chuck McDowell during an on-site inspection held by a third party verification company with no biases toward Wesley Financial Group, LLC. .
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business...
Wesley Financial Group, LLC works with time share owners that feel they have been misled during the purchase of their timeshare. The company also works with individuals who no longer would like to own their timeshare. .
Mr. Chuck McDowell, CEO of Wesley Financial Group stated, “We have a competitive advantage because of our customer service department and the length of time the representatives have worked together. Additionally, I (along with other individuals) was the first to complete a timeshare cancellation. Furthermore, I have been in the business for five years.” .
The process for Wesley Financial to start working with clients starts when they acquire leads purchased from sources such as Jarrett Leads, data warehouses, individuals who perform courthouse retrieval, US List, and Google search results for timeshare owners. From there, a customer service representative (CSR) contacts individuals who own timeshares. They discuss the purchase with them to find out if they feel there was anything deceitful during their purchase process. If the prospective client does feel there was deceitfulness in the purchase process, the call is transferred to the vice president (VP) in the resolution department. The VP goes over the process with the prospective client to determine if the individual was indeed misled during their purchase of the timeshare and if they would like to cancel their agreement. If so, the VP sends the client a contract and once received, the cancellation process starts. During this process, if the CSR or VP discovers that the purchase of the timeshare is legitimate, the client will be informed that Wesley Financial cannot perform cancellation services. .
”Wesley Financial Group LLC is ready to offer you a free initial consultation for your time share concerns. We are a consumer rights group that takes pride in assisting our clients by canceling timeshare contracts within the timeshare industry because of fraud, misrepresentation, and/or lies. Consumers are too often pressured into unnecessarily purchasing an expensive timeshare contract. Wesley Financial Group helps clients in seemingly helpless situations by standing by our clients, fighting for their rights, throughout the entire cancellation process. .
The company feels they can internally improve processes and procedures through hiring managers within the company. Wesley Financial states that they are taking steps to make this happen by hiring and training more qualified CSRs. .
McDowell stated, “Wesley Financial’s typical process for handling a complaint goes through the VP of the resolution department, who will contact the client and discuss the complaint with them. We assign a representative in the resolutions department to work one on one with the client and resolve the complaint. If no resolution can be made, we utilize the Better Business Bureau’s arbitration.” .
During the course of the onsite interview, Mr. McDowell described instances when a client was not satisfied with the level of service they received: “When a contract is signed, the client is informed that the cancellation usually takes anywhere from 3 to 6 months to complete, and sometimes cancellations can occur within 45 days. When this happens, clients become somewhat upset because they feel not enough work has been done. When completing a cancellation, we offer timeshare points to the client. Most complaints come from cancellations being performed more quickly than originally stated and are not usually escalated after discussions with our resolutions department.” .
Wesley Financial feels they are working towards their commitment to “do whatever it takes” at the request of Ripoff Report because the VP of the Resolutions Department was hired to head the department and oversee that clients have one on one attention to their individual cases. Mr. McDowell stated, “It means a lot to Wesley Financial, as a company that is an advocacy company working with individuals who have been misled or deceived when purchasing timeshares. It is comforting to know that Ripoff Report has the Corporate Advocacy Business Remediation and Customer Satisfaction Program to ensure that consumers are not being ripped off by predatory companies.” .
Additionally, the company mentioned that Wesley Financial’s only connection to the VO Group is that Mr. McDowell previously held the position of VP of Sales for them. Mr. McDowell was only there for 9 months and left because VO only employed two resolution representatives to handle the entire organization. He did not reel two representative could provide the level of service clients deserved. .
Wesley Financial Group, LLC / Statements from the owner Chuck McDowell. .
”I started the very first timeshare cancellation company in America. Many years ago when you would Google "timeshare cancellation" you would only see one website, now you will see many. If you own timeshare, it is time that you learn the truth. If you feel that have been lied to, mislead or pressured in to buying timeshare, you have the right to cancel completely or reduce your ownership back to the level that you were happy. Give us a call and we will be glad to see if we are able to help you out of your timeshare nightmare." .
WESLEY FINANCIAL GROUP COMMITTED TO TOTAL CLIENT SATISFACTION..
Wesley Financial Group recognizes that complaints posted on Ripoff Report are issues that need to be addressed, not ignored. With the help of Ripoff Report, Wesley Financial Group has taken an in depth look at how the company operates and how customer satisfaction is the number one priority. .
In summary, after our review, which included discussions with Mr. McDowell, Ripoff Report is convinced that Wesley Financial Group is committed to quality delivery of services resulting in total client satisfaction. .
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike. .
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works..
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer .. .
After talking with Wesley Financial Group, Ripoff Report feels Wesley Financial Group listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services. .
Chuck McDowell is the pioneer of the timeshare cancellation industry and it is apparent that he is extremely knowledgeable in his trade. They must be doing something right because they’ve been around for a long long time. .
Ripoff Report believes that the 2 postings on Ripoff Report are false. As stated above, Ripoff Report did a mailing to the 2 people that posted about Wesley Financial Group, no one responded to our offer for the company to make things right with them. We explain in our email to the alledged customer, the member business cannot sue anyone who contacted them or did business with them if they contact us back. Still, no reply. .
Wesley Financial Group has been listed at the top of the search engines on Ripoff Report with no complaints other than the 2 Reports that were filed where no one responded to Ripoff Report. Wesley Financial Group must be doing something right. .
Wesley Financial Group has no affiliation with any other company around the USA and they stand strongly behind the services they offer. Chuck McDowell has had a timeshare company sue him and try to put him out of business. Not only is Mr. McDowell is the only person to ever stand up to a timeshare company, he also beat them in a federal court. Obviously, a company that is out to scam or take advantage of people would not be able to make it through such trials. .
It is apparent that Mr. McDowell is an on-site CEO that is constantly working with and training his employees and personally working with clients. .
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED .
Wesley Financial Group V O Group, Wesley Financial Group is a Scam and they are engaged in illegal activities Mt. Juliet, TennesseeWesley Financial is a Scam and they are engaged in illegal activity.
Wesley Financial split off from VO Group because VO Group was under investigation for fraud. They do all the same illegal things that VO Group does but just under a different name. Chuck Mcdowell, the owner of Wesley Financial, is a former Vice President of VO Group. All of the top financial officers of VO Group have been arrested for fraud. When all the top officers were arrested and news hit the internet, VO Group just changed their name to VO Financial and they are continuing to do the same exact illegal fraud that they were doing under the old name. (See news article below) You are just not supposed to notice the similarity in name and the fact that they are working from the exact same addresses that VO Group used with the same exact people and using the same exact fraudulent tactics. (Notice below that the address of both businesses are the same.) Basically, VO Group is scattering like cockroaches when the lights are turned on. Do not give them any money. I have alerted U.S. Attorney Paul J. Fishman who is the lead prosecutor in the case against VO Group about the most recent attempt to fool the public by creating many new corporations to try to hide identities of the criminals. Wesley Financial is just one more of these new id
Even Wesley Financials testimonials are fake. On the very first page they show you Victims of timeshare. The sad truth is those same people have been seen before somewhere else. http://www.youtube.com/watch?v=N2G11hGDrhc has these same actors talking about their situation, for a different company of course but which company was it that helped them. Surley not Wesley Financial. They have been open for less than 60 days and are telling their clients it takes a year two complete the process. So, with not having been open for more than 60 days and the process taking a year, How can you have anyone giving a testimonial? Its a shame, some people will never understand the bigger picture and only look at greed and money Watch Both videos, the one of YouTube from TAI and the one of Wesley FInancial. Sad! If you cant find anyone to say anything good about your company, Why not pay actors.
Most of the people who work for Wesley Financial are former timeshare salesmen for Wyndham. They were trained by Wyndham to use fraudulent sales practices. They use the same exact fraudulent sales practices on a daily basis that Wyndham uses and that they berate Wyndham for using. They will tell you how horrible the sales practices of Wyndham are and ironically, they are using the exact same techniques to get you to buy their services. They will tell you, for example, that they are calling you because they are investigating a complaint that you or a family member made. This is a lie. They do not have any information that you made a complaint. They just want you to start telling them all the things that you are unhappy with Wyndham about. (or other timeshare companys). They will tell you that they do this service for free. This is a lie. Just ask them if you have to pay any money upfront. Of course, they will not tell you the truth but you will find that you have to send them a check for many thousands of dollars or they will not do anything for you.
You can do what they do for free. You do not need to pay them tens of thousands of dollars to help you. They just lead you to think that they are doing something for you that you cannot do yourself. All they do is tell you to stop paying your money to Wyndham. If you do not pay Wyndham for 90 days, they will issue a deed in lieu automatically. This happens as a matter of law. It is simply a quick foreclosure process that is provided by law and Wyndham uses. They make you think they have done some work for you but all they do is just tell you not to pay. That is Step one of the fraud. They get you out of your existing contract with your timeshare company. Step 2 of the fraud is to buy points cheap from a secondary market for pennies on the dollars.
They then sell you the points for astronomical amounts compared to what they paid for the points and for what you can get the points for on the internet from 3rd parties. The scam is complete and you will never know what they did. They fleeced you and they made an obscene profit doing it. So step 2 of the fraud is to sell you back less points than you currently own so you do not have to pay as much and you have rolled back the clock to a point where you have the amount of points that you like instead of the extra points that you do not need.
There are so many lies that they tell you that I cannot begin to list them. One you should know about though is that they claim that a committee will decide if they will help you. They will tell you that so many people want their help that they can only assist the people who have the strongest case. What a joke!!! They will take anybody who pays them. They will also tell you that you have to make a decision in a hurry otherwise the committee will drop your case and they will help someone else. Does this sound a lot like the tactics of Wyndham. (You must buy today or you will not get this price again.) They will tell you that this practice of Wyndham is misrepresentation and against the law. They will not tell you that they use the same trick on you.
These people are professional liars and they use every illegal sales trick in the book to get you to purchase their product. These people need to be stopped. Until the FTC and FBI put them out of business for good, I will keep the internet up to date when they try to hide their identity again and again.
News Article that was published April 25, 2002 by the newspaper Inside the Gate.
Adam Lacerda, VO Group Staff Arrested for Timeshare Fraud
CAMDEN, N.J. (April 18, 2012) U.S. Attorney Paul J. Fishman announced yesterday that nine people from southern New Jersey were arrested for their alleged roles in a $2.4 million mail fraud conspiracy involving timeshare mortgages.
Seven others were also charged in the conspiracy and will have initial court appearances in Florida, South Carolina, Virginia, and the U.S. Virgin Islands before going to New Jersey to answer the charges in Complaints unsealed yesterday. The defendants arrested in New Jersey were expected to appear yesterday afternoon before U.S. Magistrate Ann Marie Donio in Camden federal court.
All sixteen of them are affiliated with The Vacation Ownership Group, (a/k/a VO Group LLC).
The nine defendants arrested in New Jersey are:
Adam Lacerda, 28, Egg Harbor Township
Ashley R. Lacerda, 32, Egg Harbor Township
Steven Cox, 48, Ventnor City
Ian Resnick, 37, Absecon
Ryan E. Bird, 34, Clementon
Francis Santore, 52, Northfield
Brian Corley 27 Egg Harbor
Catherine Bannigan, 57, Egg Harbor Township
Joseph Diventi, 32, Somers Point
Also charged are:
Alfred Giordano, 32, Horry County, S.C.
Vincent Giordano, 27, Margate
Joseph Saxon, 38, St. Thomas, Virgin Islands
Aimee Allen, 26, Little River, S.C.
Genevieve Manzoni, 46, Lake Worth, Fla.
Eric Reilly, 33, Galloway
Eric K. Reiff, 40, Williamsburg, Va.
According to the complaint: In July 2010, law enforcement officers began investigating The Vacation Ownership Group, (a/k/a VO Group LLC). The investigation revealed that from at least March 2009 and to Sept. 1, 2011, the defendants, through the VO Group, participated in a fraudulent scheme in which representatives of the VO Group, often using false identities, telephoned owners of timeshare vacation properties purchased from Flagship Resort Development, Wyndham Vacation Resorts Inc., and other timeshare developers. They convinced the owners in some cases to submit money to the VO Group, purportedly to pay off the owners mortgages on their timeshares.
The VO Group claimed that the timeshare owner could pay off the mortgage balance at a substantially reduced amount often by as much as 50 percent the amount of the owners original mortgage by mailing payment to the VO Group at a Post Office box in Pleasantville, N.J. The VO Group representatives also got timeshare owners to send the VO Group money purportedly to have timeshares cancelled or sold.
After receipt of payments for the VO Groups service, the conspirators caused those payments to be deposited into a bank account in the name of the VO Group. Rather than paying off the timeshare owners mortgage, cancelling the owners timeshare, or selling the timeshare, the conspirators used the timeshare owners money for their personal use.
The investigation also revealed that in an attempt to cover up the scheme, the conspirators in most cases engaged in a bait and switch tactic by purchasing an additional timeshare in the victims name without the victims knowledge. The victim purportedly had assented to the purchase based on documents the VO Group previously emailed to the victim for signature even though the victim had been led to believe he or she was simply paying off the original timeshare mortgage.
During the course of the investigation, law enforcement officers interviewed approximately 225 victims of the conspirators scheme identified to date. Many of the victims are elderly. Law enforcement has determined that the conspirators defrauded the victims of more than $2.4 million.
All of the defendants except Alfred Giordano, Aimee Allen and Eric K. Reif were arrested Tuesday and are in custody.
This report was posted on Ripoff Report on 06/12/2012 05:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wesley-Financial-Group/Mt-Juliet-Tennessee-37122/Wesley-Financial-Group-V-O-Group-Wesley-Financial-Group-is-a-Scam-and-they-are-engaged-in-896644. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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