- Report: #468374
Report - Rebuttal - Arbitrate
Complaint Review: West Asset Management - Qwest Communications
West Asset Management - Qwest Communicationswww.westassetmanagement.com Nationwide U.S.A.
West Asset Management - Qwest Communications Misrepresentation of terms and costs and harrassment by collection agency Qwest Communications Denver, CO West Asset Management Nationwide
*UPDATE Employee: Pricing
I waited for several weeks and did not get a statement online so I called and was told not to worry about it that I would be getting one. Three weeks later I get disconnection notice for a bill over three times what they originally told me. I called them and was told that the bill was correct and that I had to pay many different charges than was originally explained to me and that some months later I would get rebate credits. This was NOT the original explanation to me. I told them to cancel my account.
A few days later I start getting calls from West Asset Management and I told them I was not going to pay what I did not owe and that the whole thing had been misrepresented to me. I also told them to stop calling me. Since then I have received 4 more calls from them and each time I tell them the bill is not legitimate and to stop calling me.
Qwest Communications did not represent things accurately when I signed up and I did not receive a written explanation until after the service was connected and I was according to them obligated for a two year contract. They did not mention that fact up front. Now they want to charge me over ten times what I should have been billed for on the first bill. And now I am being harassed every few days by their collection agency West Asset Management even though I have told them repeatedly not to call me anymore.
Qwest Communications is apparently continuing their fraudulent practices they were charged with as Pacific Northwest and Frontier.
I have also filed complaints with the Washington State Utilities Commission and the FCC and the FTC and nothing happens. Guess the monopolistic corporations get a pass when it comes to fraud.
Spokane Valley, Washington
This report was posted on Ripoff Report on 07/10/2009 02:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/West-Asset-Management-Qwest-Communications/nationwide/West-Asset-Management-Qwest-Communications-Misrepresentation-of-terms-and-costs-and-harr-468374. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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