- Report: #465397
Report - Rebuttal - Arbitrate
Complaint Review: West Coast Funding & Real Estate Services - Marcos Gomez, Sr. Account Executive
West Coast Funding & Real Estate Services - Marcos Gomez, Sr. Account Executive8316 Clairemont Mesa Blvd., Suite 206 San Diego, California United States of America
West Coast Funding and Real Estate Services Inc and owner Troy Moritz REVIEW: CUSTOMER SATISFACTION COMMITMENT: Customers can feel safe, confident & secure when doing business with West Coast Funding and Real Estate Services Inc. West Coast Funding owner Troy Moritz commit to exceptional customer services and client appreciation. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, assures them of complete satisfaction & confidence when doing business. San Diego California
*UPDATE: West Coast Funding and Real Estate Services Inc is recognized by Rip-off Report as a Verified Safe business.
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Editors UPDATE: Positive rating and recognition has been given to West Coast Funding and Real Estate Services Inc for its commitment to excellence in customer service.
Rip-off Reports discussions with West Coast Funding and Real Estate Services Inc have shown a constant dedication to making each and every client satisfied. Troy Moritz owner stated that this is evidenced by the amount of referrals they receive and the number of repeat clients they do business with. West Coast Funding and Real Estate Services Inc listens carefully to each clients financial needs and uses their expertise to become more efficient as a company in the services offered.
West Coast Funding and Real Estate Services Incs owner, Troy Moritz, has informed us that his personal philosophy is that each client deserves the best possible loan and the best possible financial position. As a successful businessman, Troy feels it is critical to listen to his clients and respond properly based upon that client's needs. By always putting his customers first, he hopes to maintain West Coast Funding and Real Estate Services Inc as a successful enterprise both now and for many years to come.
West Coast Funding and Real Estate Services Inc and owner Troy Moritz's personal business philosophy is based on the premise that each and every client deserves the best possible product with the best possible service. By striving to do business by this model each and every client should end up with a great experience. Some of the other things Rip-off Report learned in the course of its investigation: typical customer feedback reads: West Coast Funding and Real Estate Services Inc truly communicates all aspects of the transaction in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about providing what is promised on Day 1, and delivering on those promises."
West Coast Funding and Real Estate Services Inc and owner Troy Moritz have a very strict process. Each possible client is screened to make sure that the client is quoted correctly and that the promised transaction is attainable. Following the screening process each loan is locked at the customer's request and at the point any appraisal fees are paid. This prevents clients from wasting money on needless appraisal. At this point the file is already submitted with a top notch lender and is processed until completion. This process makes for a smooth and easy experience in a sometimes stressful industry.
West Coast Funding and Real Estate Services Inc recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Review, West Coast Funding and Real Estate Services Inc has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with Troy Moritz and many of his past and current associates, Rip-off Report is convinced that West Coast Funding and Real Estate Services Inc is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
.. As a matter of policy, when a business becomes a member of the Ripoff Report Corporate Advocacy Program the member business agrees to allow Ripoff Report to contact every person who filed a complaint so they can make things right with them.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Marcos Gomez West Coast Funding & Real Estate Services - Marcos Gomez, Sr. Account Executive Refuses to reimburse $375 for cost of home appraisal promised as condition of home refinance San Diego California
My wife and I refinanced our home through West Coast Funding and Real Estate Services. We were promised a refund at the time of closing for the cost of a home appraisal in the amount of $375. I have a letter dated Feb. 12, 2009 stating this, as well as e-mail correspondence from Marcos Gomez admitting this amount is owed us.
Escrow on the refinance closed March 12, 2009. I have discussed this on several occasions with Marcos Gomez, Senior Account Executive. Marcos is the person we worked with throughout the entire refinance process. Marcos did not respond to the last two e-mails I sent. I have detailed documentation of e-mails, a letter, the final closing statement, and final HUD 1 Settlement statement.
This report was posted on Ripoff Report on 06/26/2009 06:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/West-Coast-Funding-Real-Estate-Services-Marcos-Gomez-Sr-Account-Executive/San-Diego-California-92111/West-Coast-Funding-and-Real-Estate-Services-Inc-and-owner-Troy-Moritz-REVIEW-CUSTOMER-SAT-465397. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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