- Report: #1052430
Report - Rebuttal - Arbitrate
Complaint Review: West Valley Auto Plaza
West Valley Auto Plaza3899 South Redwood Road West valley city, Utah USA
West Valley Auto Plaza This company will lie and steal from you West valley city Utah
*Consumer Comment: The main thing to learn
*Author of original report: Update
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My husband and I wanted to trade in our car to get a newer one. We only owed just under $1000.00 on ours and it is a 2005 so we knew we could use it for a good trade in. We went to West Valley auto plaza and at first they were very nice and seemed to want to help us. After a couple hours we went into the financing portion. We were going to be getting a 2011 Ford Fusion. They explained that we would be getting $4300 for a trade in value but needed cash in hand to help the deal go through easier.
We told them that we did not have it on hand and would have to wait until the following week. Our salesman said that we could come in then and pay it but they would need collateral to hold to make sure we came in and paid the $500. He further explained that it was to protect them on their side. I was reluctant but my husband said it sounded fair. After about another hour or so we went in to the finance guy to sign everything. We left and everything was okay. After a week we decided to bring the car back after discussing our finances.
It had been 8 days since we signed the paperwork and we had not recieved any phone calls from them about finding us financing. My husband goes in to get our old car and our collateral but was told that we could not get our collateral until we pay the $500. That is when they informed us that they use the collateral to pawn to APG financial and that we need to pay them to get our things. In my mind, if there is no finance deal with a bank then they should still have that $500 so why should we be responsible for it?
It is in our right to return the car if they have not found financing. Even if they had found financing we still have 14 days to rescind the contract. We are supposed to speak with our lawyer at the end of the week. I don't get why they are gephardt approved. After reading all of these reviews I can see that we are not the only ones who got lied to. If they had said that they pawned off our collateral then I never would have given it to them but they kept that portion out. Hmm, sounds like somebody just kept the down payment money.
This report was posted on Ripoff Report on 05/20/2013 02:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/West-Valley-Auto-Plaza/West-valley-city-Utah/West-Valley-Auto-Plaza-This-company-will-lie-and-steal-from-you-West-valley-city-Utah-1052430. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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