• Report: #1054778

Complaint Review: Westar Energy

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  • Submitted: Wed, May 29, 2013
  • Updated: Wed, May 29, 2013

  • Reported By: Lili — Edwardsville Kansas
Westar Energy
Topeka, Kansas USA

Westar Energy I had paid my electric bill on time, however this company did not inform me that they wanted more than the minimum amount paid, so they shut my service off without notice. I immediately paid the past due balance, and was told the the service would be restored, however the hours crept on, and then they informed me that they will restore my service sometime the next day, and that there was nothing I could do about it, and that they were busy with "new customers." Therefore I am a paying customer without power. Avoid this company at all costs. Topeka Kansas

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I have paid my electric bill in increments, maintaining good status with my payments, however since I did not pay the sum by the "due date" my services were cut off, without notice. I immediately paid the remainder to restore services, and was informed that I would get a house visit by the technician working in the area. The hours crept on, and no hearing from them. I called time and time again, being told that I am on their list for the day's visits, but to no avail, I called them hours afterward,

then being told that my electricity would be restored sometime the following day, before the end of the day. I asked them the reason for this, and was told that there were other customers that they were servicing, and that they were more important, because I was disconnected for "non-payment." These people use things like this as punishment for errors made on their part, however they tell you this in the friendliest, conspiring way possible. If you can, avoid like the plague!


This report was posted on Ripoff Report on 05/29/2013 03:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Westar-Energy/Topeka-Kansas-66601/Westar-Energy-I-had-paid-my-electric-bill-on-time-however-this-company-did-not-inform-m-1054778. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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