- Report: #454986
Report - Rebuttal - Arbitrate
Complaint Review: Western Dental Cathedral City
Western Dental Cathedral City69160 Ramon Rd, Cathedral City,, California U.S.A.
Western Dental Nightmare Ripoff/ Dr Shakur/ Working on my vaneers (4) and bridge for 1 year Cathedral City, California
Dr Shakur repeatedly left when I had an apt, leaving me to go back home. office staff would call and say bridge or vaneer were in when they weren't and took too long to call when they were. They repeatedly did the impressions wrong, when the bridge came it would not fit, not meeting the gums, Dr Simerin, saying he would not deliver them like that because they were not wright, the same thing happened when Dr Shakur took over. The assistants wrote in each time "patient unhappy with bridge or vaneer". lie! The dentist said it was wrong. My vaneers in the front were delivered and I only ordered 4 in the front. One cracked the first week. Dr Simeran said it could not be fixed until they were finished with the bridge. It eventually fell out making my front teeth look terrible, different size and different color. Now dr Simeran is gone for good. Dr shakur continues to order impressions and they continue to come in ill fitting.
The office manager changed so many times I do not know how many.
I was told when arriving for apts dr was not therre, or my order had not come in (even tho I was called) or I would have to wait 2 to 3 hrs in the waiting room then it would be a 3 hr procedure after I get in the chair, so I can come back if I want. I left. Randy called me on the freeway, almost home and said thats not what the girl said. They continually lie and put false statments in the charts. by March of 2009 I am very annoyed. I told them they have breached this contract and want a credit or money back and I will go elsewhere. I filed a complaint to corportate, which disagreed with me, they gave me a $200 credit for my inconvience.
My last apt dr Shakur had left again as she did so often. I was always given a variety of different reasons by different people. On my last day there (In April 2009) I told them it had better be right because I have to move from the area as I have been out of work and have to move in with a friend out of town. Again, different dr, Dr Park said they did the impression wrong so it will not fit. OMG, I cannot beleive it. They want to do another impression. I said I cannot drive back and forth from Oceanside, a 2 hr drive. Dr Parks orders the assistant to do about 10 xrays, he kept saying they were not good, he seemed annoyed at me.
They said they will get the ok to transfer it to oceanside. I have now been with a missing front vaneer for over 9 mths.
I also told Dr Park that now that the temporary bridge has been in sooo long it hurts and i cannot eat on that side. Hot and cold is very painful too. He pulls it out and touches it with an insturment, asks if it hurt which it didnt'. He puts in the permanent bridge, after I have it in the same pain is back.
I am now living in Oceanside and call their office. The girl says they dont' do other offices work. I told her corporate ordered it, she said she would call me back Monday. She did not. I waited afew more days and called and she said, I told you we are not going to do it. I again mentioned that it was approved. She said she will call me back. I call Cathdral city and they say they dont' understand. Corporate calls and says I broke repore. Huh? That sounds like an excuse not to take my case because they will have to do it for free I was told.
Now they want me to go to Murrietta, too far of a drive. In the mean time I get a bill for over $1200 more than I owe. Fallen (another new office mngr) took it upon her self to charge me more and will not listen to reason. I have the chart copies as I asked for them when I filed the complaint. The manager Fallen, (another new office mngr) said she changed it. For what? I have not had any extra work added on since the vaneers. Looking at the chart its obvious she is charging me for the bridge and the hugger bridge (vaneers )they were going to put there origianlly. I asked for an accounting twice in the last 6 mths.
She said I will not get one. She refuses. She said I can have chart copies, I already have those. I keep getting calls from Alma from Corporate telling me I have to go to Murrietta after I have told her it is too far and I can't go there. They should have put in my bridge and replaced my broken vaneer in less than 1 year. I am still in pain, and very upset about the tacking on of over $1200 to my bill. (the 2nd contract) I cannot get this resolved since Dr Simeran was the only one that knew what was happening and no one else is compentent, or cares.
Including corporate. I HATE WESTERN DENTAL and I'm furious that I did not know how horrible they are before I started getting my teeth worked on there. Why should I pay for work that has been shoddy at least and incomplete. They do not work with you, or keep promises. I faxed corporate a letter of complaint about the tacked on $1200 plus, theres been no answer. At this point I have stopped making my payments, they are going to screw up my credit for their incompentence and arogance.
Palm Desert, California
This report was posted on Ripoff Report on 05/24/2009 07:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Western-Dental-Cathedral-City/Cathedral-City-California-92234/Western-Dental-Nightmare-Ripoff-Dr-Shakur-Working-on-my-vaneers-4-and-bridge-for-1-yea-454986. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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