On June 24, 2009, I phoned Western Dental to make an appointment for a loose filling. During the phone call, I was notified that Dentical would no longer be paying for dental work, with the exception of extractions as of July 1, 2009. With that being said, I was immediately scheduled for an appointment the following day @ 2 PM.
On July 25, 2009, I arrived for my appointment early at 1:30 PM at Western Dental in Antioch. I was taken for X-Rays at approximately 5:30 PM. I was notified by a Dentist that I needed to come back for 5 fillings. We arranged for me to be seen Monday June 29, 2009 @ 4PM.
On June 29th, I arrived for my appointment on time. I was treated for all five cavities and then a second Dentist came to the exam chair and notified me that one of my front teeth "may flair up" in a few days and possibly needed a root canal. I asked him what he thought I should do, and that I was depending on Dentical to cover all dental work that needed to be done. He told me that the root canal needed to be started today and that they would submit the paperwork for approval to Dentical. The second Dentist proceeded to drill in my tooth without numbing me first. Nor did he ask me if I felt any pain at this time. I jerked from the pain and he started to tell me to "calm down ma'am"," I can't work on you like this." I was crying the entire time he jammed the needle in my gums as if he were angry. I was very scared, making eye contact with the dental assistant, as if silently begging her for help.
On 7-28-09, Dentical notified me via mail that the request for one root canal was denied.