• Report: #320703

Complaint Review: Western Dental

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  • Submitted: Mon, March 24, 2008
  • Updated: Mon, May 19, 2008

  • Reported By:San Diego California
Western Dental
12649 Poway Road Poway, California U.S.A.

Western Dental Orthodontic Incompetent and Cheated Services Poway California

*Consumer Comment: Our Stories are Almost Identical . . . .

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I was getting married in 2005 so I decided to fix my gap tooth. I went to the regular dentist area at Western Dental since they had a special veneer program for someone like me who cannot afford to pay upfront.
I asked the Dentist at Western Dental if they can help close my gap before my wedding day. The Dentist needed to do an xray first and picture taken using polaroid, the Dentist said that it's too far of a gap to close without making me look like a horse. So they referred me to their ortho side of Western Dental that braces might help me. I have a current Dentist at a different location who has to approve if braces will be good for me. Okay, so after Westen Dental Orthodontist checked my teeth, he said that braces will take care of my gap. The assistant who works at Western Dental said that my current dentist will have to approve before they can give me braces. After they deliberated on the phone, the dentist said we are clear to go. They gave me the upper braces first and only half of the upper (not completely all the way to the back of my upper teeth, the lower area will be done supposedly a month later. 3 weeks having the upper braces, my gums started to react because the Dentist placed the braces way to high that it was hitting my gums. So I started having bad reactions and puss started to come out of my gums. I made an Appt., and the old Dentist at Western Dental was not happy about how the other Dentist placed the braces on my teeth, he even said right in front of me "This braces should have been placed a lot lower than where its at".. "So we have to take it off". Taking it off mean I have to pay still until a surgery for my gums are completed. The front assistant acting as receptionist/finance counselor/Mgr., assistant said I'll just charge you 300.00 so I agreed. When I got the bill it was for $1100.00 and all of sudden they cannot find my chart and everything that was documented that I signed was missing. The 300.00 became 1100.00. I tried fighting this for a long time and had different Mgr's to complain to, regional Mgr. with the name of Ms. Carbajal and nothing was ever taking care of. They cannot find my chart but for some reason they have a bill recorded in their corporate.

Up to now, I am still fighting this and I think this company should be sued.

My daughter who is also a patient is very unhappy with their services, the people are incompetent who works there, hardly speaks english and the appt., is never what it seems. They tell you 8 am and they dont see you until 11:30am. They should all be sued for our time. They dont do a good job and they dont treat you right.
I WANT MY MONEY BACK.

Marie
San Diego, California
U.S.A.

This report was posted on Ripoff Report on 03/24/2008 05:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Western-Dental/Poway-California-92064/Western-Dental-Orthodontic-Incompetent-and-Cheated-Services-Poway-California-320703. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Our Stories are Almost Identical . . . .

AUTHOR: Pcw - (U.S.A.)

I too went to the local Western Dental office four months before my wedding to inquire about how I could close my gap before the big day. In the consultation I was told that I would be able to get the braces off in 3 1/2 months or two weeks before my wedding. To accelerate the process, I went every two weeks for the first 2 1/2 months. I also set up a payment plan to pay $100 per month. In the meantime, we had to postpone the wedding, but I still anticipated getting my braces off at the same time. I ended up being out of town that week, but went into their office as soon as I came back.

I requested to have them removed at this visit or at least get the removal process started as my gap had actually closed within the 1st two months. They had the audacity to tell me that I would have to pay the full $1300 balance because my treatment had not been completed. Apparently, I signed up for 6 months worth of treatment. I did sign the treatment plan, but that was because the orthodontist told me herself that that was the minimum they could state on paper, but she understood what needed to be done and I would have no problems getting it off early. Everytime I went, she counted down and seemed genuinely interested in the wedding details, so it was no shock that I expected that I would be able to get them off. Noone ever ever said, you'll have to pay in full if they come off before 6 months is up. The contract did say you'd pay in full if you requested for them to come off before the treatment was complete. The 6 months was an estimate on how long it would take to close the gap! It was closed in 2months - treatment done!

I am going to harrass the local office here in Los Angeles on Western and Venice, as well as continue to call into the corporate office. They are insensitive and liars. What if my wedding was still in May? They would have forced me to go down the aisle with braces! Jerks!
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