Western Dental Child Abuse Redding, California

My foster child needed braces and Western Dental was the only provider in the area that accepted Medi-Cal. I went to them over 2 years ago and was told that they would file a claim but first they needed to take out her baby teeth, make an impression of her gums, take x-rays, etc..  We did everything, however, the claim was denied due to an error by the office in the order in which they performed these procedures. Over the course of 2 years they submitted the documents for approval 5 times and each time the forms were rejected due to errors.  Further, I had to bring her in on several different occasions, once because they lost her impressions. Once because they lost her X-rays. I did complain once and was told that the employee in charge of claims had been fired and not to worry, the new person in charge would make sure she got approved. So I went down and met with him and he assured me the same. Well, on December of 2012 I received a letter from Medi-Cal again that she was denied again because the forms were filled out incorrectly. It's now January and this poor girl hardly ever smiles because she's embarrassed about her teeth. In my opinion Western Dental is guilty of malpractice. They are her primary care physician and obviously they could care less that her teeth become worse over time, or about her self esteem issues. I have now decided to pay for the braces on my own even though I can't afford it because she's 13 and deserves to be able to smile.