• Report: #1155308

Complaint Review: Western Dental

  • Submitted: Mon, June 16, 2014
  • Updated: Mon, June 16, 2014

  • Reported By: AshO — Rohnert Park California
Western Dental
1240 Farmers lane Santa Rosa, California USA

Western Dental Western Dental is Nothing but a Scam, They are a Misleading Company That does Nothing but Scam People. Santa Rosa California

*Consumer Suggestion: Why Aren't You Mad at Your Insurance Company

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Back in December of 2012 i made a contract with Western Dental. I had just got Dental Ins. So some of the work i had done was to be covered by my insurance. The contract was 13 payments of 77 dollars. i made the agreement with them and had set up appointmenst to get the work done. The company even had me wait to make sure that my Insurance covered the work. It did so i signed my name on the contract. Now that was in Back in December of 2012. It was back in mid August of 2013 when i received a letter from Western Dental demanding me to pay my account out in full. With a much larger balance then what i had agreed to. I called them and got the run around. Nobody could figure out what was wrong with my account and the Person who made my account was not available. I contacted them for 3 weeks, even went there personally and nobody could answer me. Finally after many messages i got in contact with the person who made my contract. Her response was that my Insurance had not covered some dental work i had done. Why would it take you 8 Months to notify a Customer? Also why would you tell me my Insurance had covered it? Why would you do the Work? This company is a rip off. They will make a contract look good, like it is in your best interest and then totally burn you. They had never told me that there might be even a possibility that my Insurance may not cover the work i was getting done. Isnt that their job? To make sure that the Insurance the Customer has will cover the work the Customer is getting done. I had no idea i had to wait a year in order to get certain work done before my Insurance would cover that. But Western Dental knew that. That is why they had me agree to it. So they could come back and expect me to pay. I am sorry but that is not my error. I did pay off what i agreed to pay. That is what i signed for. But i will not be responsible for their Laziness. If they do not want to do their Job or Perhaps are untrained in that feild They are the person who should be punished. Not myself. 

Also when i paid off my account i had contacted The Attorney General and made a complaint. Western Dental never even responded to me. Then 6 months later with no phone call or bill sent to me i get a collections notice. They said they had made many attempts to contact me. I have my phone on me 24/7 and i check my mail daily. Not once had i received anything from them. This company is a joke and i will not be scammed by them. They will not receive any payments from me. 


This report was posted on Ripoff Report on 06/16/2014 07:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Western-Dental/Santa-Rosa-California-95405/Western-Dental-Western-Dental-is-Nothing-but-a-Scam-They-are-a-Misleading-Company-That-d-1155308. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Why Aren't You Mad at Your Insurance Company

AUTHOR: Seasoned Dentist - ()

No dentist can guarantee that an insurance company will behave and pay a legitimate claim. Can you? There is ALWAYS a possibility that an insurance company will not pay a claim. YOU should be ready to take action against them at your state insurance commission's office. It is YOUR insurance so it is YOUR responsibility, not the dental clinic's responsibility!

 

Patients are always responsible for any balance that results from treatment.  Why did you not direct your anger at the proper target, your crooked insurance company?

The only error I see by the clinic is waiting so long to notify you of the origin of your balance. You have no case whatsover for the Attorney General.

That being said, I cannot imagine what motivated you to go to a corporate chain clinic, instead of an honest dentist in your community that owns the office in which he works.

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