- Report: #239947
Report - Rebuttal - Arbitrate
Complaint Review: Western Digital
Western Digital20511 Lake Forest Drive Lake Forest, California U.S.A.
Western Digital Warranty ripoff Replacement Of Defective Hard Drives Fails Customers Lake Forest California
*Consumer Suggestion: Use the right channels to file an RMA
*Author of original report: WD HQ Responds to Hard Drive warranty
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They Shipped me a Remanufactured 200GB Hard drive to replace the defective drive I installed the Remanufactured Hard drive and shipped My Old one back to WD.
Within 3 days of installing it I already had Errors in the system showing this drive was not being recognized then it would work fine and about 30 days later would crash causing me to lose all my data.
I sent Several Requests for support and again No Response WD talks about Award Winning Support But Where are they hiding at since they dont want to honor their warranty Since The Last request was sent WD has Made no Attempt to replace this drive and I just found out the 1 Year Warranty on my 180GB Hard Drive Had 3 Months left and this Replacement Only came with a short 2 month warranty so Is it Just that you pay $300 for a Product and try like hell to get it replaced to recieve a drive that was returned before and sent to you as a "NEW" drive and have your system fail while they make money off defective hard drives
El Dorado Springs, Missouri
This report was posted on Ripoff Report on 03/20/2007 06:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Western-Digital/Lake-Forest-California-92630-7741/Western-Digital-Warranty-ripoff-Replacement-Of-Defective-Hard-Drives-Fails-Customers-Lake-239947. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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