- Report: #870560
Report - Rebuttal - Arbitrate
Complaint Review: Western Express, Inc.
Western Express, Inc.Nashville, Tennessee United States of America
Western Express, Inc. WSXI Deceptive, Thieves, Poor Management, Greedy, Rude Nashville, Tennessee
*UPDATE Employee: A little bit more you might want to know
*General Comment: Welcome to big riggin.
Ok, I started working for Western Express June 3rd, 2011. The company has had its ups and downs (more downs than ups,) and issues like any other trucking company out there. However, I have stuck with them now for over 10 months hoping things would get better. They have only gotten progressively worse.
If you call a recruiter at Western Express, you will be told about how you can get all the miles you want, about 2500-3000 per week (is what I was told when I called last year)...however, I've only broken 3000 miles in a week only about 4 or 5 times in 10 months!!! The average seems to be about 1200-2000 depending on the way the runs come together.
Now, I'm a hard worker and like to run 3-5 weeks out mostly. When I'm gone I expect to be paid well for the time I'm away from family. Well, the excuses are tremendous here, everything from slow freight to no freight to "Nashville" is being too picky about the freight. [continued below]....
Also...the CSR and planners don't do their job very well. For example...the load I was needed an appointment reschedule due to the late time of the evening it was picked up. I waited all day...waited...and finally called the customer myself...all in about 2 minutes I had an appointment! Well, CSR didn't like the way I did their job for her so she re-set my appointment for way early in the a.m. I had this load set to t-call in the yard because the appointment was set for Friday at 10 a.m. She changed it for 7 a.m. Thursday! (tomorrow!) Now I have to sit on this crap load and deliver it without being able to head out on my next one!!
Oh...and the company STEALS money from each and every driver to under the weekly "driver services" $2.50 FEE each week. Yes, the company CHARGES you for use of the pre-pass/ez pass and the transflow. Those are COMPANY expenses...not employee expenses. Now if we were contractors that would be one thing, but we are not. Oh...and D.O.T., due to the company's POOR safety rating, has forbidden the use of pre-pass! Yet...we are still charged each and every week!!!
In a nut shell, my family has faced eviction a few times, has had to go to food banks, is always wondering what the next week will bring, has been having marital issues, and has had daddy away for several weeks at a time...but without much to show for it, except on a few occasions where its a decent week.
Ever since the founder or owner passed away, the ones who have taken the reigns have run this company into the ground! They are the most greedy sob's I've ever heard of. Oh, and Don't believe those cool looking recruiting ads you see in the trucking publications...you know "Roll with the Black and the White!" They are holding orientation most weeks, due to the fact the company wants bodies in the trucks, regardless of whether they have the freight or not. That's right...new drivers each week means sharing your miles. Instead of 2500-3000 miles...about 1200-2000 each. LOW pay, regardless of years of experience.
RUN RUN as fast as you can...work for Western Express and your a** will be in the frying pan!!!
This report was posted on Ripoff Report on 04/18/2012 04:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Western-Express-Inc/Nashville-Tennessee-/Western-Express-Inc-WSXI-Deceptive-Thieves-Poor-Management-Greedy-Rude-Nashville-Te-870560. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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