• Report: #870560

Complaint Review: Western Express, Inc.

  • Submitted: Wed, April 18, 2012
  • Updated: Sun, January 13, 2013

  • Reported By: David — Beaverton Oregon U.S.A.
Western Express, Inc.
Nashville, Tennessee United States of America

Western Express, Inc. WSXI Deceptive, Thieves, Poor Management, Greedy, Rude Nashville, Tennessee

*UPDATE Employee: A little bit more you might want to know

*General Comment: Welcome to big riggin.

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Ok, I started working for Western Express June 3rd, 2011. The company has had its ups and downs (more downs than ups,) and issues like any other trucking company out there. However, I have stuck with them now for over 10 months hoping things would get better. They have only gotten progressively worse.

If you call a recruiter at Western Express, you will be told about how you can get all the miles you want, about 2500-3000 per week (is what I was told when I called last year)...however, I've only broken 3000 miles in a week only about 4 or 5 times in 10 months!!! The average seems to be about 1200-2000 depending on the way the runs come together. 

Now, I'm a hard worker and like to run 3-5 weeks out mostly. When I'm gone I expect to be paid well for the time I'm away from family. Well, the excuses are tremendous here, everything from slow freight to no freight to "Nashville" is being too picky about the freight. [continued below]....
..... It keeps you SITTING. Oh, and your layover? You as a professional driver are only worth $35.00 per day! Now...there IS a quarterly bonus you can earn 1 cent per mile x 3 different types of bonuses. 1st one is averaging 2500 miles a week or more...most drivers can forget that one! The second one is your service bonus, and the third your fuel bonus. Oh...did I forget to mention that the company and its owners are so greedy that they'll try everything under the sun to make sure you don't get those bonuses? Yup! I just found out that since I pulled a groin muscle last quarter (and kept working, didn't go on worker's comp), I was diqualified!!! My family needed that bonus so bad with the crappy loads they've been giving lately.

Also...the CSR and planners don't do their job very well. For example...the load I was needed an appointment reschedule due to the late time of the evening it was picked up. I waited all day...waited...and finally called the customer myself...all in about 2 minutes I had an appointment! Well, CSR didn't like the way I did their job for her so she re-set my appointment for way early in the a.m. I had this load set to t-call in the yard because the appointment was set for Friday at 10 a.m. She changed it for 7 a.m. Thursday! (tomorrow!) Now I have to sit on this crap load and deliver it without being able to head out on my next one!!

Oh...and the company STEALS money from each and every driver to under the weekly "driver services" $2.50 FEE each week. Yes, the company CHARGES you for use of the pre-pass/ez pass and the transflow. Those are COMPANY expenses...not employee expenses. Now if we were contractors that would be one thing, but we are not. Oh...and D.O.T., due to the company's POOR safety rating, has forbidden the use of pre-pass! Yet...we are still charged each and every week!!!

In a nut shell, my family has faced eviction a few times, has had to go to food banks, is always wondering what the next week will bring, has been having marital issues, and has had daddy away for several weeks at a time...but without much to show for it, except on a few occasions where its a decent week. 

Ever since the founder or owner passed away, the ones who have taken the reigns have run this company into the ground! They are the most greedy sob's I've ever heard of. Oh, and Don't believe those cool looking recruiting ads you see in the trucking publications...you know "Roll with the Black and the White!" They are holding orientation most weeks, due to the fact the company wants bodies in the trucks, regardless of whether they have the freight or not. That's right...new drivers each week means sharing your miles. Instead of 2500-3000 miles...about 1200-2000 each. LOW pay, regardless of years of experience. 

RUN RUN as fast as you can...work for Western Express and your a** will be in the frying pan!!!

This report was posted on Ripoff Report on 04/18/2012 04:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Western-Express-Inc/Nashville-Tennessee-/Western-Express-Inc-WSXI-Deceptive-Thieves-Poor-Management-Greedy-Rude-Nashville-Te-870560. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

A little bit more you might want to know

AUTHOR: frawgie - (United States of America)

In your article you mention the owner died and the "people who took over" have run us into the ground".. well, i have a few more details about Western express i think you might want to know.. Wayne Wise was our Ceo until his death in 2011. When he died our true owner stepped up. Mrs. P. Wise...(first name withheld) Wayne was never our owner. He was the owners husband and this company was simply purchased to "appease his wandering mind and body".

Their dispatchers are rewarded bonuses for saving money by neglecting to credit drivers for services performed. As for the safety bonuses your right, they seriously sabotage a drives chance of ever earning them. I am not going to say how i know this for fear of loosing my job (if they see it they will know who i am) but if you are considering western express DO NOT WORK HERE!Stay away from J B Marr trucking and western express.
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#2 General Comment

Welcome to big riggin.

AUTHOR: MartyMarsh - (United States of America)

   This is the same old story with these big trucking companies. I would assume you are new to trucking because these people can't get experienced drivers, most of the big ones can't. So they sell the new folks a song and a dance and then rob them blind. So before you hire on with the next crook, see if they are in here first. Also check out the trucker forums and ask questions, but don't make any complaints while there, most of them people are not truckers. But both avenues will give you a rough idea of what's up with who.

   I wish you the best, good luck and God Bless.
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