This is Western Union's "mission statement" as it is posted on their website and cited as the goal of every one of their top level executives:
"Our management team executes strategies around the world to adapt our business to the needs of the marketplace and help millions of people live easier lives."
Neither my wife nor myself had ever tried to send money via Western Union previous to the FAILED ATTEMPT we made recently in order to help a friend in real need. NOR SHALL WE EVER TRY AGAIN.
Judging by this company's archaic, feudal-like "policies", and in spite of it's 150 year history, it is little more than yet another company wholly dedicated to ripping off this country's growing population of poverty-stricken families and individuals.
And no, neither my wife nor myself fit into this category.
We simply tried to send money to a mutual friend, who, while he was traveling abroad, had been robbed in every way imaginable (house, car, ID theft). It was our hope to provide him with a tiny, short-term loan to tide him over until some of his insurance matters were settled and his bank and credit card accounts were "unfrozen".
Western Union would not release the money to our friend, claiming he had "insufficient identification". After being provided with numerous, rather complicated options by Western Union that were supposed to have cleared this matter and allowed our friend to pick-up his money, we then decided the easiest thing to do would be to to get a refund and simply send a money order via Fed Ex - something we did actually do.
That was six days ago. To date, we do not have our money back from Western Union, and Western Union claims that they may yet keep our "transfer fee" pending their "investigation" into the matter (meaning, it is their intention to determine that it was somehow OUR fault that the money could not be picked-up).
THIS IS OBVIOUSLY A POLICY DESIGNED TO ROB THOSE THAT LACK THE RESOURCES TO FIGHT BACK.
Well, it was only a matter of time before they picked on someone their own size, I suppose. I personally have either played a major role, or assisted significantly in bringing not less than 5 successful class-actions against major American corporations to successful fruition within the last ten years - the total value of which for those who were ripped-off ran into the hundreds of millions of dollars.
Watch this space for a website address where ANYONE who has been ripped-off by Western Union in a manner similar to what has been described may file for monetary satisfaction as part of a CLASS-ACTION LAW SUIT (with WU's third quarter results alone
boasting $1.3 Billion of revenue, there's going to be plenty to go around).
This will likely take some time (at least a year or more to gain class action status in the courts), so please be patient and DO NOT attempt to contact me directly regarding this matter. Don't worry... when the time comes... YOU'LL KNOW.