• Report: #958208

Complaint Review: Western Union

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  • Submitted: Mon, October 22, 2012
  • Updated: Mon, October 22, 2012

  • Reported By: Rosana — Coral Gables Florida United States of America
Western Union
P.O. Box 6036 Englewood, Colorado United States of America

Western Union Someone else picked up our Western Union money transfer with a fake ID and we cannnot get it back. No response from Western Union. Englewood Colorado

*Consumer Suggestion: The Scammers Choice

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On October 3, 2012, we sent $4,000 throught Western Union to Gonzalo Sanchez-Ubanell. My son was going to study abroad in Madrid, Spain and needed the money once there to settle (books, look for an apartment etc). He arrived in Madrid, Spain on October 8, 2012. He went to collect the money and they told him that it was picked up on October 5!!!! Since then it has been an uphill battle with Western Union and they are not refunding us the money. After a complaint they concluded that the money was "release to someone with the pertinent information and a gobernment ID". We told them that the recipient was not even in the country (Spain) at the moment of the pick up. We could produce plane ticket, passports stamps of entry etc. They do not care. They even sugested that we are triying to rip off Western Union triying to collect twice. They do not give us additional information either like the copy of the supposelly "ID" that the thief presented to collect the money based on the premises that "We have to protect" the privacy of their clients (a thief)!!!

This report was posted on Ripoff Report on 10/22/2012 08:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Western-Union/Englewood-Colorado-80112/Western-Union-Someone-else-picked-up-our-Western-Union-money-transfer-with-a-fake-ID-and-958208. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

The Scammers Choice

AUTHOR: John - (U.S.A.)

Why do you think Western Union has historically been the scammers choice worldwide? Non-existant security measures for one. You know Western Union makes a substantial profit on funding scams with their worldwide service.

They could end these scams rather easily by requiring a thumbprint and digital photo when money is picked up. Unfortunately, that would kill off some easy profit in  the process.

Simple fix.......... never use WU

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