- Report: #880884
Complaint Review: Western Union
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| Western Union
Internet United States of America |
|
Western Union I OFFENDED THE PHONE REP AND THEY MARKED MY TRANSACTION AS FRAUD Internet, Internet
*General Comment: WU BAD customer service!
*Author of original report: Ah 'SPRINGFIELD' LOL
*Consumer Comment: Actually
*Author of original report: Sorry Mr ESL that doesn't fly...
*Consumer Comment: not fraud
*Consumer Comment: Wrong...
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My mother wired me $2500.00 for next day delivery through Western Union. I called 2 locations that told me they didn't have enough money to pay out $2500 so I called Western Union to find out what kind of joke this was that I spent $130 to wire money and noone has enough money to pay out. I could not understand a word the guy was saying as 100% of their reps speak english as a second language. I asked if there was someone who spoke englisg as a first language and was hung up on. When I called back I was advised that they are denying me service and will send my mother a check back in 10 days! The scum bag obviously was offended by my asking for an english speaking rep so he decided to take it out against me by marking my transaction a fraud.
This is how Western Union operates and it's a shame that they are allowed to get away with this kind of behavior, especially considering they are handling peoples money.
This is how Western Union operates and it's a shame that they are allowed to get away with this kind of behavior, especially considering they are handling peoples money.
This report was posted on Ripoff Report on 05/10/2012 12:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Western-Union/internet/Western-Union-I-OFFENDED-THE-PHONE-REP-AND-THEY-MARKED-MY-TRANSACTION-AS-FRAUD-Internet-880884. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 General Comment
WU BAD customer service!
AUTHOR: ladyliegh - (United States of America)
SUBMITTED: Thursday, September 13, 2012
Reading these rebuttals.. Clearly these people have never had to resolve a problem with Western Union. As a person who is in the middle of trying to resolve as issue, I can state for a fact; that these employees do not care, do not know how to resolve any important issue and repeat the same memorized information.
Half of the problem is that all the employees I have spoken to have heavy accents. I have trouble understanding them & they have trouble understanding me. They will take your money, but good luck getting it back. Western Union should not be able to take money, then deny allowing the recipent to receive it with out a valid explaination. This has been my situation, to date, I have sent money 3 times & the recipent has been denied money. NO reasonable explanation, NO help from customer service to resolve this! I am paying this company to send money for me, they should DO their JOB! Not hold my money for a undetermined period of time. This company earns Rudeness & shouldn't be in business.
Half of the problem is that all the employees I have spoken to have heavy accents. I have trouble understanding them & they have trouble understanding me. They will take your money, but good luck getting it back. Western Union should not be able to take money, then deny allowing the recipent to receive it with out a valid explaination. This has been my situation, to date, I have sent money 3 times & the recipent has been denied money. NO reasonable explanation, NO help from customer service to resolve this! I am paying this company to send money for me, they should DO their JOB! Not hold my money for a undetermined period of time. This company earns Rudeness & shouldn't be in business.
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What's this? #2 Author of original report
Ah 'SPRINGFIELD' LOL
AUTHOR: Brendon - (U.S.A.)
SUBMITTED: Friday, May 11, 2012
Yes I see you're from springfield missouri. In the south you may get away with something like that at a mom and pop convenient store.
Come to find out western union is primarily used by delinquentes criminals and illegals which is why they have no customer service.
Come to find out western union is primarily used by delinquentes criminals and illegals which is why they have no customer service.
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What's this?
Being personally offended by a customer is absolutely a valid reason for not doing buisness with them. I routinely threw people out of my store when I managed a convienence store for just that reason. If you had been respectful toward westurn union, you would have your money. Since you decided to by a big baby and be insulting towards the phone reps, you got what you deserve.
FYI: English is my first and only language.
FYI: English is my first and only language.
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What's this? #4 Author of original report
Sorry Mr ESL that doesn't fly...
AUTHOR: Brendon - (U.S.A.)
SUBMITTED: Thursday, May 10, 2012
Being personally offended doesn't permit or justify a rep to cancel a Western Union transaction. I'd love to see a business run by you.
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What's this?
They did not mark it as fraud, they just decided they didn't want an asshole like you as a customer. If your attitude in your post is anything like how you were on the phone, I wouldn't want you as a customer either. They decided they did not want you as a customer and decided not to do buisness with you. Every buisness has the right to refuse service to rude customers.
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What's this? The scum bag obviously was offended by my asking for an english speaking rep
- I would bet they hear that a dozen times an hour. The reason they probably did that was your original comment when you started by asking what kind of "joke" this was since you spent $130 to wire the money and no one(actually it was only two locations) didn't have enough cash. Apparently attitude is everything and they didn't like yours.
- I would bet they hear that a dozen times an hour. The reason they probably did that was your original comment when you started by asking what kind of "joke" this was since you spent $130 to wire the money and no one(actually it was only two locations) didn't have enough cash. Apparently attitude is everything and they didn't like yours.
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What's this? 
