I ordered a raincoat from Western by Design on November 29, 2010 and within three weeks received the coat. It was too small and I returned it to them for a replacement that never arrived. I repeatedly called them but never once did they return my phone calls. Finally on or about March 23, 2011 I reached them by phone and was promised a credit. Never got it and have been promised credits and checks to refund me the purchase price ever since.
Below is my communication with them from Apr 2, 2011 and to date (July 17, 2011) I have yet to have received one phone call or any credit or check from them despite repeated promises even from Gwen the supposed owner.
> > Subject: Re: 11/30 WESTERN BY DESIGN LLC 509--684--8717 WA 209.51
Date: Saturday, April 2, 2011 10:56:15 AM
PT Info 1880westernwear.com
Mr Chub I do apology dearly we did not mean any inconvience for this transacation, we did ship your coat and I am sorry it did not fit, we did try to replace it. But with the address change since you were out of town.we have Called ups to return it and have issued a credit
Thank you again for your order and truly sorry it did not work
> > On Apr 2, 2011 10:41 AM, What, no apology for what i have gone through? I am appalled at your lack of courtesy and customer care. I am in Kenya and you folks have been told that too I am which yet again points to your poor customer service. The credit card that should be credited ends in 8676. If that is not sufficient, I'll send bits of the whole number thru different email accounts, let me know. > > Sent from my iPhone
> > Apr 2, 2011, at 6:30 PM, "Info 1880westernwear.com" <email@example.com> wrote: > >> Mr Chub please furnish your phone number so I can call you on Monday so we can verify all information on this credit and it was processed properly. >> Thank you Shannon Accounting 509-684-8717 >>
>> On Apr 1, 2011 10:52 PM, I ordered a 110 Shaefer Original Duster on Nov. 30, 2010 and have not received the coat (1) despite repeated promises for delivery. Additionally I have repeatedly contacted you and have repeatedly been promised a return call with tracking number etc. and NEVER have I received one call back from you. On or about March 23 I was promised a credit for the purchase I made 4 months ago. That was over a week ago and I have yet to receive the credit on my credit card.
And maybe, just maybe I won't spread the news across the internet of your DEPLORABLE treatment of a paying customer. You have had my money for FOUR months and no product, no returned phone calls and no credit. To say nothing about the repeated phone calls and emails I have made and sent and MY WASTED TIME following up on your INEPTITUDE!
Here is the original charge from my Chase Credit Card >> > 11/30 WESTERN BY DESIGN LLC 509-684-8717 WA 209.51
What is it with you people!!! You PROMISED to deliver product multiple times and yet no product. (1) You PROMISED call backs and never call back. You PROMISED a credit and no credit has been posted.
To say that my patience has been long ago exhausted, is to put it mildly. I am IRATE ! I want my credit NOW! I want an apology!
DO IT NOW!!!!!!!!!!!!
(1) I'll take that back, I did receive the coat once, it was supposed to be a Large and according to your web site be for chest size 52", my chest is 42" and yet it was very tight across the chest so I was promised an XLarge - never delivered