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  • Report: #682791

Complaint Review: Westgate Hotel

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  • Submitted: Fri, January 14, 2011
  • Updated: Sat, January 15, 2011

  • Reported By: Anonymous Victim — North Hollywood California United States of America
Westgate Hotel
1055 Second Avenue San Diego, California United States of America

Westgate Hotel West Gate Hotel, Westgate, Richard Cox SCAMMED, CONNED, TOOK ADVANTAGE OF San Diego, California

*UPDATE Employee: Westgate Hotel

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I stayed at the Westgate hotel in San Diego, CA for New Years. They had a brunch at the hotel and my friends and I decided to go there.

There was no sign in there, no cashier and no one told us we had to pay so we assumed it was free. I've stayed at many hotels where there was a free lunch or free breakfast.

All of a sudden we got a bill for $300 at the table! Ouch! $300 for lunch for 4 people and there was no way for us to know....

I called Richard Cox who is the hotel manager at the westgate and he said he wont do anything for me. I told Richard Cox that there are consumer protection laws and they cant charge $300 for a lunch with no sign up.

I was appalled to hear the HOTEL MANAGER, RICHARD COX, say this to me.

DONT STAY HERE! Their hotel is weired and all the people that work there are weird. You don't feel welcome at the hotel.

RICHARD COX IS A SCAM ARTIST!!!!


This report was posted on Ripoff Report on 01/14/2011 06:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Westgate-Hotel/San-Diego-California-92101/Westgate-Hotel-West-Gate-Hotel-Westgate-Richard-Cox-SCAMMED-CONNED-TOOK-ADVANTAGE-OF-S-682791. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Westgate Hotel

AUTHOR: Hotel response - (United States of America)

I would like to state the following. The individual whom filed this complaint is the only guest of the hotel whom assumed our New Years Day buffet was the hotels compliments. Of the 200 rooms occupied on New Year's eve no other guests assumed they could walk into a restaurant ask for a table from the host consume $300.00 in food and beverage get up and attempt to leave a restaurant without paying. The guest was followed to the elevator by his waiter presented a check for which he signed. Nor did any of the 300 other guests whom attended through out the day make this guests assumtion. The guest had multiple opprotunities to inquire with the staff of the cost of the buffet the first being upon arriving at the restaurant without a reservation and asking the host for a table.

I am very sorry that the guest assumed this service was free. At no time was the guest ever informed by a member of the hotel staff at check in, our follow up quality check nor on arrival at the restaurant that meals were included with is room. The hotel only offers standard European plan rooms meaning no food and beverage included.

With regards to a posted price the hotel had print flyers in the restaurant, in our guest rooms and at the front desk with a listing of all events and the cost to attend for each. All information for our holiday events were also available online at the hotels website with the appropriate prices.

Sincerely,

Hotel Management
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