Westgate Hotel West Gate Hotel, Westgate, Richard Cox SCAMMED, CONNED, TOOK ADVANTAGE OF San Diego, California

I would like to state the following. The individual whom filed this complaint is the only guest of the hotel whom assumed our New Years Day buffet was the hotels compliments. Of the 200 rooms occupied on New Year's eve no other guests assumed they could walk into a restaurant ask for a table from the host consume $300.00 in food and beverage get up and attempt to leave a restaurant without paying. The guest was followed to the elevator by his waiter presented a check for which he signed. Nor did any of the 300 other guests whom attended through out the day make this guests assumtion. The guest had multiple opprotunities to inquire with the staff of the cost of the buffet the first being upon arriving at the restaurant without a reservation and asking the host for a table.

I am very sorry that the guest assumed this service was free. At no time was the guest ever informed by a member of the hotel staff at check in, our follow up quality check nor on arrival at the restaurant that meals were included with is room. The hotel only offers standard European plan rooms meaning no food and beverage included.

With regards to a posted price the hotel had print flyers in the restaurant, in our guest rooms and at the front desk with a listing of all events and the cost to attend for each. All information for our holiday events were also available online at the hotels website with the appropriate prices.

Sincerely,

Hotel Management