- Report: #260152
Report - Rebuttal - Arbitrate
Complaint Review: Westgate Resort - Central Florida Investments
Westgate Resort - Central Florida Investments5601 Windhover Drive Orlando, Florida U.S.A.
Westgate Resort - Central Florida Investments ripoff This company is a deceptive and will ignore your request STAY AWAY!! BEWARE OF THESE PEOPLE! Orlando Florida
I told her I had a copy of the dated letter and I could get my phone records showing I had called numerous times. Her response was rude Well you can get those and the letter but you cant prove you sent the letter or wasnt calling for another reason. I dont know what to tell you other than you can try to sell it. I tried contacting Amanda, Lisa Maples, Amy Little, .I even called Pam Faulkner who done our paper work to get guidance but no one would return my calls. I even wrote letters to corporate again. I called customer service again and said that I had done all that I knew to do and I felt like I was being avoided for whatever reason and this was not good customer service. Then I started calling almost every day trying to contact someone to see why there was a charge. Amanda and Lisa, the ones who sold it to us with no luck of a return call not so much as a letter back. We have been billed religiously every month; they have no problem doing that, taking our money. We have not disputed payments e didn't want it to hurt our credit worthiness. If it wasn't for that I would have not made the first payment, disputed the charges AND blocked my credit card.
The Contract should have been cancelled by March 5th at the latest with my letter sent. They have gotten paid almost $4000.00; we have received nothing in return. I feel like they avoided me for this reason. I am afraid to block the credit card because it states that if there is change they can demand the monies to paid in full. I have called numerous other times to the customer service number and they all say "Well I don't know what to tell you, I can put a request in for Amy Little to call you back or you can write a letter to corporate." This is unacceptable. I have done everything I was told to do from the beginning and I just get ignored and my money taken every month. I have continued to call Westage Customer service and written to corporate office many times, and left messages for Amy Little (they always say she is on vacation), Lisa Maples (messages on her cell who is the sales manager), and Pam Faulkner, I spoke with her and she said all she does is paper work and she doesn't know what to tell me other than to call Amy Little. To sum this up this is just plain deceitful and not acceptable to anyone. It is just wrong for a company to messages, complaints, and most importantly a request for cancellation and continue to ignore us no matter what we have tried to do.
And now the Better Business Bureau says they can't help me. And I received a letter from Westgate that states that "The Contract for Purchase and Sale" is incomplete and wants me to sign the documents, have them notarized and send them back in. I called to ask what this was and they guy stated that if was incomplete and until I send the "Notarized" Documents back in they can't even start the deeding process,,,,what a joke......Anyone have any suggestions before I get my attorney involved. Oh, and we called and cancelled the Amex. card they had for the payments and got a replacement because they ignored the notice we sent for them to stop, and we know they received it because it was sent certified. Then they somehow charged this month on my new card and they don't have authorization. I sent another letter this week certified too.......HELP!!
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This report was posted on Ripoff Report on 07/11/2007 11:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Westgate-Resort-Central-Florida-Investments/Orlando-Florida-32819/Westgate-Resort-Central-Florida-Investments-ripoff-This-company-is-a-deceptive-and-will-260152. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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