- Report: #151682
Complaint Review: Westgate Resorts - Central Florida Investments
| Westgate Resorts - Central Florida Investments 2801 Professinal Parkway
Ocoee, Florida U.S.A. |
|
Westgate - Central Florida Investments ripoff timeshare fraud full disclosure not given by company Ocoee Florida
*UPDATE Employee: I Understand
*UPDATE Employee: I Understand
*UPDATE Employee: I Understand
*UPDATE Employee: I Understand
*REBUTTAL Individual responds: Westgate Refund
*REBUTTAL Individual responds: Westgate Refund
*REBUTTAL Individual responds: Westgate Refund
*REBUTTAL Individual responds: Westgate Refund
*Consumer Comment: Westgate Refund
*Consumer Comment: Westgate Resorts - Keep Pushing
*REBUTTAL Individual responds: How can we get together??
*Consumer Comment: same experience but luckily back off
*Consumer Comment: Let the President Know
*Consumer Comment: Let the President Know
*Consumer Comment: Let the President Know
*Consumer Comment: Let the President Know
*Consumer Comment: We will never give up
*Consumer Comment: You Go, Girl! Be prepared for Westgate to ignore, deny, stall, misrepresent - whatever it takes for you to give up and go away. Don't give up.
*Author of original report: Consumer Complaint against Westgate
*Consumer Comment: Westgate Resorts - No Ethics, No Integrity, No Code of Excellence
*Consumer Comment: Westgate Resorts - No Ethics, No Integrity, No Code of Excellence
*Consumer Comment: Westgate Resorts - No Ethics, No Integrity, No Code of Excellence
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Westgate officials did not give us a complete copy of closing papers and we did not discover this until we got back to Tampa. We tried to get closing papers faxed, no one could help us. I called several phone numbers I had to find on my own and was told that there was no fax number and there was no "corporate counsel" to whom I could send anything or call.
Westgate officials evaded our requests and are now saying it is past our rescission period. We did get our complete closing papers in the mail but only after the rescission deadline has passed. We are collecting names and complaints from others and will pursue filing a class action lawsuit against this company.
They are a huge company and the City of Gatlinburg should not allow them to tarnish their beautiful City's name in this manner.
Sandra
Tampa, Florida
U.S.A.
This report was posted on Ripoff Report on 07/29/2005 05:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Westgate-Resorts-Central-Florida-Investments/Ocoee-Florida-34761/Westgate-Central-Florida-Investments-ripoff-timeshare-fraud-full-disclosure-not-given-by-151682. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search TipsIn cases where they "hide" the closing documents you probably had a dishonest sales rep. I personally HAND the closing document to my new owners, along with my personal cell phone number. I have woken up to phone calls at 2am to answer questions for my owners. I've learned that it all begins with the presentation, if you have a lying sales rep you might have problems. Im always honest with my owners because i dont want cell phone calls at 2 am from angry owners. Its not a bad business, theres just bad people working for the business.
Remember theres 400,000 owners with westgate the percentage of disgruntled owners is very low, in fact westgate has the lowest cancellation percentage in the timeshare industry. Im truly sorry for your problems that you have had, and for all purposes keep pushing for what your tryin to acheive in your lawsuits, but just remember not everyone in timeshare is in the business of lying. Good luck with everything, o yea and if you have any questions feel free...
In cases where they "hide" the closing documents you probably had a dishonest sales rep. I personally HAND the closing document to my new owners, along with my personal cell phone number. I have woken up to phone calls at 2am to answer questions for my owners. I've learned that it all begins with the presentation, if you have a lying sales rep you might have problems. Im always honest with my owners because i dont want cell phone calls at 2 am from angry owners. Its not a bad business, theres just bad people working for the business.
Remember theres 400,000 owners with westgate the percentage of disgruntled owners is very low, in fact westgate has the lowest cancellation percentage in the timeshare industry. Im truly sorry for your problems that you have had, and for all purposes keep pushing for what your tryin to acheive in your lawsuits, but just remember not everyone in timeshare is in the business of lying. Good luck with everything, o yea and if you have any questions feel free...
In cases where they "hide" the closing documents you probably had a dishonest sales rep. I personally HAND the closing document to my new owners, along with my personal cell phone number. I have woken up to phone calls at 2am to answer questions for my owners. I've learned that it all begins with the presentation, if you have a lying sales rep you might have problems. Im always honest with my owners because i dont want cell phone calls at 2 am from angry owners. Its not a bad business, theres just bad people working for the business.
Remember theres 400,000 owners with westgate the percentage of disgruntled owners is very low, in fact westgate has the lowest cancellation percentage in the timeshare industry. Im truly sorry for your problems that you have had, and for all purposes keep pushing for what your tryin to acheive in your lawsuits, but just remember not everyone in timeshare is in the business of lying. Good luck with everything, o yea and if you have any questions feel free...
In cases where they "hide" the closing documents you probably had a dishonest sales rep. I personally HAND the closing document to my new owners, along with my personal cell phone number. I have woken up to phone calls at 2am to answer questions for my owners. I've learned that it all begins with the presentation, if you have a lying sales rep you might have problems. Im always honest with my owners because i dont want cell phone calls at 2 am from angry owners. Its not a bad business, theres just bad people working for the business.
Remember theres 400,000 owners with westgate the percentage of disgruntled owners is very low, in fact westgate has the lowest cancellation percentage in the timeshare industry. Im truly sorry for your problems that you have had, and for all purposes keep pushing for what your tryin to acheive in your lawsuits, but just remember not everyone in timeshare is in the business of lying. Good luck with everything, o yea and if you have any questions feel free...
#5 REBUTTAL Individual responds
Westgate Refund
AUTHOR: Sandra - (U.S.A.)
SUBMITTED: Tuesday, June 20, 2006
#6 REBUTTAL Individual responds
Westgate Refund
AUTHOR: Sandra - (U.S.A.)
SUBMITTED: Tuesday, June 20, 2006
#7 REBUTTAL Individual responds
Westgate Refund
AUTHOR: Sandra - (U.S.A.)
SUBMITTED: Tuesday, June 20, 2006
#8 REBUTTAL Individual responds
Westgate Refund
AUTHOR: Sandra - (U.S.A.)
SUBMITTED: Tuesday, June 20, 2006
We will have to see what a lawyer can do.
#10 Consumer Comment
Westgate Resorts - Keep Pushing
AUTHOR: Sandra - (U.S.A.)
SUBMITTED: Saturday, January 14, 2006
#11 REBUTTAL Individual responds
How can we get together??
AUTHOR: Kenneth - (U.S.A.)
SUBMITTED: Friday, January 13, 2006
#12 Consumer Comment
same experience but luckily back off
AUTHOR: Peggy - (U.S.A.)
SUBMITTED: Friday, September 23, 2005
These salesmen are heartless, only good at one thing --lying, they never tell new owners there is a recission period, and the contract is usually hidden in a secret place and hopefully new owners will never find out.
I even made a call to ask if I can back off, and all I was told is lies, luckily, I fount out on the internet and was able to recind.
I lost about $100, but still felt very lucky, I know many people were ripped off for thousands of dollars, I never imagine there is such a dirty business in the united states.
Good luck with you, hopefully you can make your way out.
#13 Consumer Comment
Let the President Know
AUTHOR: Lyn - (U.S.A.)
SUBMITTED: Monday, August 01, 2005
#14 Consumer Comment
Let the President Know
AUTHOR: Lyn - (U.S.A.)
SUBMITTED: Monday, August 01, 2005
#15 Consumer Comment
Let the President Know
AUTHOR: Lyn - (U.S.A.)
SUBMITTED: Monday, August 01, 2005
#16 Consumer Comment
Let the President Know
AUTHOR: Lyn - (U.S.A.)
SUBMITTED: Monday, August 01, 2005
#17 Consumer Comment
We will never give up
AUTHOR: Sandra - (U.S.A.)
SUBMITTED: Sunday, July 31, 2005
#18 Consumer Comment
You Go, Girl! Be prepared for Westgate to ignore, deny, stall, misrepresent - whatever it takes for you to give up and go away. Don't give up.
AUTHOR: Carl - (U.S.A.)
SUBMITTED: Sunday, July 31, 2005
You might also want to send a letter to the FTC for good measure. My letter to the Florida Attorney General's office was forwarded to the Department of Business and Professional Regulation (DBPR), as the DBPR's Division of Florida Land Sales, Condominiums and Mobile Homes regulates the creation, sale, and operation of timeshare plans in the State of Florida.
If it is your expectation that you might reach a resolution through a government agency or the BBB, I would suggest you not have a lawyer contact Westgate until it is evident that the agencies cannot reach a satisfactory resolution on your behalf. Agencies will claim their policy prohibits the processing of complaints if your complaint is in the hands of an attorney or the courts.
I had a lawyer review my documents to confirm I had a legitimate complaint. His contact with Westgate included one telephone call with a Gail Anderson on April 19, 2004, and a Letter of Demand dated May 4, 2004.
Here's my experience. I was able to get the DBPR notes through the Freedom of Information Act. The following is from my notes and those of the DBPR investigator and will illustrate the kind of tactics to expect from Westgate:
5/7 Letter of Demand received by Westgate. The letter requested a response within 30 days. My attorney and I agreed his involvement would end with his opinion and a demand letter to Westgate.
6/9 DBPR investigator faxed a letter to Westgate asking that they address my contract issues. 30 days have passed since Westgate received my attorney's letter. No response to attorney in all this time.
6/15 DBPR investigator made a telephone call to Nicole Dowling. She states Westgate is currently negotiating with the complainant's attorney (Oh, really?). There were no ongoing negotiations. If my attorney had had ongoing conversations with Westgate, I was not charged for them. And why, pray tell, would an attorney not charge you for calls made/received on your behalf? As such she stated that they are unable to respond to both the complainant's attorney and the DBPR and felt that this case file may need to be closed. The investigator informed her that beyond reviewing paperwork and writing the demand letter, the attorney was no longer involved in negotiations. At this point almost 40 days have come and gone since Westgate received my attorney's letter. Nicole's statement was bogus and simply an attempt to get DBPR to have the case file closed.
6/21 DBPR investigator made a call to Mr. Briganti who stated that there have been several conversations with the complainant's attorney (sigh) and that Westgate sent a formal response to the attorney last week. As of this date no formal response was received. The actual response was dated 6/17, postmarked 6/22 and received by attorney 6/24.
Be prepared for Westgate to ignore, deny, stall, misrepresent - whatever it takes for you to give up and go away. Don't give up. Keep us updated. I wish you every success.
#19 Author of original report
Consumer Complaint against Westgate
AUTHOR: Sandra - (U.S.A.)
SUBMITTED: Friday, July 29, 2005
#20 Consumer Comment
Westgate Resorts - No Ethics, No Integrity, No Code of Excellence
AUTHOR: Carl - (U.S.A.)
SUBMITTED: Friday, July 29, 2005
We've been owners for about 16 years but didn't have a serious complaint until our recent upgrade. Now that we have experienced for ourselvs how Westgate "resolves" problems with its owners, we fully agree Westgate must be brought to accountability for its unethical tactics.
You can get my contact information through this site. I will be glad to share my documents, correspondence, and a detailed log of my experience if this information will be helpful. I believe a class-action lawsuit would get plenty of support.
Carl - Cumming, GA
#21 Consumer Comment
Westgate Resorts - No Ethics, No Integrity, No Code of Excellence
AUTHOR: Carl - (U.S.A.)
SUBMITTED: Friday, July 29, 2005
We've been owners for about 16 years but didn't have a serious complaint until our recent upgrade. Now that we have experienced for ourselvs how Westgate "resolves" problems with its owners, we fully agree Westgate must be brought to accountability for its unethical tactics.
You can get my contact information through this site. I will be glad to share my documents, correspondence, and a detailed log of my experience if this information will be helpful. I believe a class-action lawsuit would get plenty of support.
Carl - Cumming, GA
#22 Consumer Comment
Westgate Resorts - No Ethics, No Integrity, No Code of Excellence
AUTHOR: Carl - (U.S.A.)
SUBMITTED: Friday, July 29, 2005
We've been owners for about 16 years but didn't have a serious complaint until our recent upgrade. Now that we have experienced for ourselvs how Westgate "resolves" problems with its owners, we fully agree Westgate must be brought to accountability for its unethical tactics.
You can get my contact information through this site. I will be glad to share my documents, correspondence, and a detailed log of my experience if this information will be helpful. I believe a class-action lawsuit would get plenty of support.
Carl - Cumming, GA

