My wife and me purchased a time-share at the Westgate Resort at Park City, Utah in 2006. After a 4-hour ordeal that was to take 90 minutes, as many other complaints I've read about this resort have also gone through, we purchase a floating week unit in hopes to trade our week for other locations using Interval International. At the sales pitch we where told that we could trade our week each year if we wanted as a one bedroom on a float year or a two bedroom on a non-float year. In 2007 we did not use our week at all. When I recently called to exchange my week for this year I was told that I could not exchange it because I had not put my week in for an exchange for 2007. These are things you are not told during the pitch. Also as many other owners, when you go to use your week or flex time, there are never any rooms available. Rooms are not available even when you book ahead in advance 30 to 60 days. This has been the most frustrating experience I have ever gone through.
The reservation specialists are the rudest people I have ever tried to deal with. They are reluctant to give you a number that you can call and complain to. I have yet been able to find someone that will talk to me and try to make things good. This is the biggest scam I have ever seen. Funny, you don't see Worldmark or Trendwest on the complaint list.
I too wished I had done my homework on this place but in a high pressure sales environment you can't think about and make a decision the next day because it won't be there according to the many sales people they throw at you. I have wasted over $4,000 now that I could have used for a very nice vacation for my family, in return all I have is Westgate's excuses. Word to the wise; DON'T purchase a timeshare from Westgate!!