My wife and I bought a timeshare in Gatlinburg, Tn in 2002 at Westgate Smokey Mountains. We have tried on numerous occasions to get a reservation and are always told there aren't any...today, I called and spoke with Leomaris and asked for a night tomorrow. I realize this is short notice but I thought why not ask anyway, since we were told that we could call and say we were coming in for the weekend when we were discussing this during the EXTREMELY high sales pitch. I said then go ahead and book me for week 50. She said there weren't any availabilities. Wow! I then call Jonathan, who said he had a studio available tomorrow--never was mentioned when I spoke with Leomaris. I told him I would get back--I was very uneasy and not trusting either of these...I have been lied to already and not trusting. I ask who do I call to just get rid of this property and part ways with Westgate. I call the number and get Fritz on the line. I tell him I tried to book twice today--one a short notice and the other neither a month away. He tells me my problem is I am trying to book a month in advance...that I need to book a year in advance. I say ok, book me for next december week 50...he then says oh, that is 12 and half months away and you can't book that far.
This is not the first time I have tried to get a reservation with Westgate. On the other occasions it has been just like today. NOTHING.
I have made payments each month for the last 59 months. I am tired of the hassle and run around that I get for my money. This is a scam and I am sick and tired of it. I am supposed to be an owner, but really? Come on, I am no more an owner today than I was before I bought the lousy timeshare.
What do I own? Every time I have called I am told NO AVAILABILITY. So much for the floating week...this place is a scam.