• Report: #180990

Complaint Review: Westgate Resorts

  • Submitted: Mon, March 13, 2006
  • Updated: Fri, September 22, 2006

  • Reported By:Seattle Washington
Westgate Resorts
2770 Old Lake Wilson Rd. Kissimmee, Florida U.S.A.

Westgate Resorts ripoff bait and switch scam false information Kissimmee Florida

*Author of original report: And it keeps getting worse

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My wife and I went to florida for our honeymoon. Found a decent deal on the net, 2 prices were shown, one with presentation, one without. Of course I decided to go without and paid more for the room. 5 star they claim.

Come to find out on our second day they give us a presentation, they called it a 'maintaince report'. Come to find out they offered us a timeshare for $34 a month for 5 years, bi-yearly. I figured that was nice, hell for $34 may as well look at a little nicer one. Oopse big mistake.

Come to find out the salesman made a mistake with the $34 but didn't find that out till later. Now typically I would have left long ago but what got me was the fact they offered to use my $900 worth of room towards my timeshare purchase. After 9 hours (yes 9 hours) we go to close on something much spendier than the $34 and they refuse to use my $900 room fee as it wasn't a NEW unit. Ok fine, they will take out $200, come to find out as I was signing papers not even the $200 came out of my room.

I filed with the BBB. They denied that I paid that much for my room, and that I only had 3 complaints with my room (spoke with the day manager and had given him a 2 page list of complaints including chipped paint, warped dishes painted mirrors, cleaning staff walking in my room at midnight with my wife and I in the other room, glass covers falling from the ceiling in the shower being locked out of my room at midnight because they can't code their keys, and not even security could get in after almost an hour wait etc etc.) the list goes on.

lots of promises. You would be better off taking the $450+ in maintaince fees and getting another room. I have seen people trying to sell their units (mine valued at supposedlt 12,000+) for as low as $2000 Its all a scam, wonder how much the 'founder' knows, or even endorces.

Seattle, Washington

This report was posted on Ripoff Report on 03/13/2006 06:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Westgate-Resorts/Kissimmee-Florida-34747/Westgate-Resorts-ripoff-bait-and-switch-scam-false-information-Kissimmee-Florida-180990. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

And it keeps getting worse

AUTHOR: Z - (U.S.A.)

Not only did they cheat me from the get go, they have continued, I have made 3 attempts so far to fix some scamming with the billing. My wife sent in an extra payment, and written ALL over the envelope and check were the phrase they requested if you wanted to make sure they put the money directly to principal.

Guess what, yep, they took a payment out of the deposit it was placed AFTER the now smaller principal payment and they did not lower the interest payment. In addition to this I am on automatic payment options they took out a second payment that month, and the following.

After 2 or so hours on the phone being told there is nothing they can do about it they finally agreed to fix it. 4 payments later they finally credit the extra payment back to principal, but as you all know thats 4 payments paying extra interest.

Also to note, as odd as it sounds I think they have paid off the central florida BBB. I put in a complaint to the BBB and had some replies from Westgate saying that I was lying saying I had any issues and that me saying their information is incorrect was just me trying to get out of my contract.

Funny thing is they even managed to spell my name wrong. After all was said and done (I never had a single message I left for the BBB returned) and I was not happy with the resolution and it was not taken care of it was reported on the BBB site as being successfully resolved. Don't expect any help from the BBB on this one.
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