• Report: #818706

Complaint Review: Westgate Resorts

  • Submitted: Thu, January 05, 2012
  • Updated: Thu, January 05, 2012

  • Reported By: Lisa — Peoria Illinois United States of America
Westgate Resorts
915 Westgate Resort rd. Gatlinburg ,Tennessee 37738 Internet United States of America

Westgate Resorts Bait and switch scam Internet

*UPDATE Employee: Response from Westgate Resorts

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My husband and I went to the 90 minute presentation which took 3 1/2 hours ,after some high pressure sales we thought that everything sounded good so we agreed to go with it . The sales person brought the paperwork to the sales floor to show us what we would be signing for , which was bascially a 5 yr. contract at 14.99% . The salesman went through all of the terms with us so that when we went back to sign with the closing officer everything would be short and sweet . We never really noticed anything strange at the time , but recently we call to find out what our payoff amount was , and to our surprise after paying for 4 1/2 years we still owed almost the same amount that we originally signed for . But how could this be ? We agreed to a five year payment plan , we had also put a down payment and our finance rate was 14.99%. When the person on the other end of the phone told me how much we still owed I had to ask " How can that be , we are almost all the way through our contract ", I was then informed that we were close to be HALF way through our payment contract .
It was then that I called my husband and asked him how long did we signed for with Westgate? And at what finance rate? He was on the same page with me , we both remembered a five year term at 14.99% . We both recall them going through the paperwork on the sales floor . However neither one of us recall actually seeing the numbers in the closing office , I remember them saying things like "and this is what we discussed as far as you loan term "& vague things. But again we never saw the numbers once we were off the sales floor . It was at that time that I went and hunted down our contract. Not only was the contract for 10 years , its was also at 18.99% . When I worked the numbers from the amount we bought the "property" for under both terms , they both equal the same payment amount . I have NEVER seen such a thing in my life ! I feel like we've been had and now we are indebted to Westgate for another 5 1/2 years!!!! Not to mention all the horror stories you hear about your maintenence fees and taxes are true , we had only owned the property for one month and they sent us a bill for a full year , not even a year after that we recieved ANOTHER bill....and it the bill just kept climbing !!! If you get a call from someone inviting you to a "FREE WEEKEND GETAWAY" HANG UP!!!!! Just for the money we have already spent we could've gone to France twice . We are out the money , but does anyone know is there ANY WAY OUT??? 

This report was posted on Ripoff Report on 01/05/2012 09:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Westgate-Resorts/internet/Westgate-Resorts-Bait-and-switch-scam-Internet-818706. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Response from Westgate Resorts

AUTHOR: Westgate Guest Relations - ()

Lisa,

Our Owner Relations Team would be glad to review your contract with you. Please feel free to contact them at 800-925-9999 option #4 for Customer Service. They will be glad to answer your questions and concerns.

Regarding your comment on the maintenance fees, owners only pay for those that are in their usage years. Strict cost controls help keep them reasonable, with only nominal increases, if any.

We look forward to answering your questions. In the meantime, we invite you to use your timeshare and partake in the benefits of a relaxing and carefree vacation. It would be our pleasure to serve you.

 

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