- Report: #940076
Report - Rebuttal - Arbitrate
Complaint Review: Westgate Smoky Mountain Resort in Gatlinburg, TN
Westgate Smoky Mountain Resort in Gatlinburg, TN915 Westgate Resort Road, Gatlinburg, TN 37738 Gatlinburg, Tennessee United States of America
Westgate Smoky Mountain Resort in Gatlinburg, TN Westgate Resorts I was lied to..beware when you exchange your Westgate unit to Gatlinburg, TN Gatlinburg, Tennessee
*UPDATE Employee: Response from Westgate Resorts
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My Florida unit could comfortably accomodate eight people...the Gatlinburg unit was comfortable for four people and it was not a lock-off unit with a washer and dryer. Please note that Gatlinburg does have two bed lock-off units that have a washer and dryer enclosed inside. I know because I asked. Also, my sister was placed in a beautiful two bed lock-off in the same week. She, also, made reservations two months prior. Please note that my sister is not a Westgate owner and I have been a Westgate owner for ten years. To this day, I am warning anyone that wants to exchange their Florida unit to Gatlinburg, you will not get any customer service when you have a complaint!
This report was posted on Ripoff Report on 09/12/2012 10:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Westgate-Smoky-Mountain-Resort-in-Gatlinburg-TN/Gatlinburg-Tennessee-37738/Westgate-Smoky-Mountain-Resort-in-Gatlinburg-TN-Westgate-Resorts-I-was-lied-tobeware-wh-940076. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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