• Report: #978891

Complaint Review: Westinghouse Digital

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  • Submitted: Thu, December 06, 2012
  • Updated: Thu, December 06, 2012

  • Reported By: tribesman2004 — Goldsboro North Carolina United States of America
Westinghouse Digital
Internet United States of America

Westinghouse Digital poor product, inexcusable customer service Internet

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 Bought a 46" LCD TV in June of 2011, great price. Picture quality was good, sound was iffy, but I had surround sound, so I didn't mind. After 6 months of ownership, the TV wouldn't turn on. Left it unplugged overnight, worked in the morning. After 11.5 months, wouldn't turn on at all, even after a weekend. Customer service from westinghouse was terrible. Never got any call back from them, never heard anything useful. After many, many calls, finally got to the point where I was offered a refund, or a replacement. To get a refusbished 46" (As in, already broken once) with a 90 day warrenty, would take 2 weeks. To get a refund would take 3 months!. I took the refund, simply to be done with the company. After 3 months, no check. I called, and found it would take another month and a half. This is over 7 months after my TV broken and I first called them.

 If it were not for the complete apathy from all their reps, I would think they were actively discouraging me from continuing. Would never buy another product form them again. Unforgivably, horrific "service". 

This report was posted on Ripoff Report on 12/06/2012 10:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Westinghouse-Digital/internet/Westinghouse-Digital-poor-product-inexcusable-customer-service-Internet-978891. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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