• Report: #876132

Complaint Review: Westlake Cab

  • Submitted: Mon, April 30, 2012
  • Updated: Thu, September 06, 2012

  • Reported By: Mikey — Lakewood Ohio USA
Westlake Cab
19061 Depot Street Rocky River, Ohio United States of America

Westlake Cab Sister company to Yellow Cab, I Was Made To Wait 90 Minutes For A Cab With perishable Groceries in 70 Humid Weather. Dispatchers Hung Up On Me & Lied Repeatedly. Rocky River, Ohio

*Author of original report: Westlake Cab Company Made Good Fith Effort To Rectify

*Author of original report: Westlake Cab Demonstrates A Pattern of Poor Service and Lies

*Author of original report: Contact information for my complaint Against Westlake Cab Company

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I called for a cab from Giant Eagle on Detroit Avenue and Bunts Road in Lakewood, Ohio at about 2:05 p.m. on Monday, 30 April. The operator told me that the cab would arrive within the hour. I called to check on my order at 2:40. 

The operator told me that there were two people ahead of me and that Westlake Cab was having a busy time. At 3:05, an operator told me they were changing shifts and my cab was next. At 3:20, the operator told me that my cab would arrive within five or ten minutes from Rocky River. The cab arrived around 3:45.

Everyone I spoke to lied to me and no one would claim accountability. The driver wouldn't leave after I paid the fare. He was belligerent and argumentative. Then, ,he wouldn;t let me check the trunk  to make sure I had everything.  I was also not allowed to speak with a supervisor when I called Westlake Cab after I got home. 

This report was posted on Ripoff Report on 04/30/2012 01:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Westlake-Cab/Rocky-River-Ohio-44116/Westlake-Cab-Sister-company-to-Yellow-Cab-I-Was-Made-To-Wait-90-Minutes-For-A-Cab-With-pe-876132. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Author of original report

Westlake Cab Company Made Good Fith Effort To Rectify

AUTHOR: Mikey - (USA)

I'm not going to pretend the events described in my complaint never happened. However, in fairness, I must disclose that management made a good-faith compromise by reimbursing me for the cabfare I spent on the day I was stranded and offering one free ride, which I have since used.
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#2 Author of original report

Westlake Cab Demonstrates A Pattern of Poor Service and Lies

AUTHOR: Mikey - (USA)

On 7 May 2012, I spoke with someone who was waiting for a Westlake Cab taxi at 2:40 p.m. outside of the same Giant Eagle where I was stranded for two hours on April 30. I asked her how long she was told her wait would be. She said she had called only five minutes prior but she was told it would be a 30 to 40 minute wait [which I would consider not unreasonable]. I told her about how I was stranded for two hours, and she told me  the same thing had happened to her in the pastthat she waited well over an hour, and when she called back, she was told she was next, someone would be arriving within 20 minutes, etc. It was the same pattern of backpedalling and buying of time I was given each time I called to check on my order when I was stranded for two hours. So, apparently, this is routine behavior for Westlake Cab, and behavior that they haven't been held accountable for and has been consequence-free for everyone except the paying customers.
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#3 Author of original report

Contact information for my complaint Against Westlake Cab Company

AUTHOR: Mikey - (USA)

The first-shift supervisor's name is Dominic.
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