Westlake Cab Sister company to Yellow Cab, I Was Made To Wait 90 Minutes For A Cab With perishable Groceries in 70 Humid Weather. Dispatchers Hung Up On Me & Lied Repeatedly. Rocky River, Ohio

I'm not going to pretend the events described in my complaint never happened. However, in fairness, I must disclose that management made a good-faith compromise by reimbursing me for the cabfare I spent on the day I was stranded and offering one free ride, which I have since used.

On 7 May 2012, I spoke with someone who was waiting for a Westlake Cab taxi at 2:40 p.m. outside of the same Giant Eagle where I was stranded for two hours on April 30. I asked her how long she was told her wait would be. She said she had called only five minutes prior but she was told it would be a 30 to 40 minute wait [which I would consider not unreasonable]. I told her about how I was stranded for two hours, and she told me  the same thing had happened to her in the pastthat she waited well over an hour, and when she called back, she was told she was next, someone would be arriving within 20 minutes, etc. It was the same pattern of backpedalling and buying of time I was given each time I called to check on my order when I was stranded for two hours. So, apparently, this is routine behavior for Westlake Cab, and behavior that they haven't been held accountable for and has been consequence-free for everyone except the paying customers.

The first-shift supervisor's name is Dominic.