• Report: #548243

Complaint Review: Westlake Financial

  • Submitted: Thu, December 31, 2009
  • Updated: Thu, December 31, 2009

  • Reported By: pelos — Los Angeles California United States of America
Westlake Financial
Los Angeles, California United States of America

Westlake Financial Westlake financial total lack of proffesionalism and respect Los Angeles, California

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To whom it may concern. Beware of this nasty nonprofessional company. My cousin owns a loan with Westlake financial. He has been making payments of over 600 dollars on a pick up truck. Unfortunately he lost his primary job and can afford to make the payments anymore. He're where I came in this mess. I told him I will help keep the vehicle. He talked to a representative by the name of Julia Reyes who promised that if we made a payment to bring the account current she will then begin a refinance process. She said we would hear from her in a week and she collected all my information and according to her, submitted the refinance application. 
A week went by and we heard nothing from them so I called and the rep who picked up said that there was no such thing as a refinance process on the account, and that in order to get help we should show we cared. She said I had to make another payment and then we could refinance. I hung up and then called again this time a gentleman by the name of Alfredo answered. He told me the same thing and promised me that by yesterday Wednesday 12-30 I would have an answer. Today is Thursday I called and someone by the name Rudy picked up. He said there is no such thing as a refinance process in the records. I asked to be transfered to Alfredo in extension 3025 and I was transfered  but it wasn't Alfredo but I explained the situation anyway. they said "hold please" then someone else picked up and said "what's your account number?" I said I already was talking to another rep and needed to talk to Alfredo. He said "for what" I explained and then he hung up on me. I called again this time the first rep transfered me AGAIN the second rep was Oscar who told me that all the other reps were doing was making sure I paid. However they didn't start any process. He said the process is called a rewrite and even now they can promise we will be approved. He said that there were some steps to the process and so far I have not made any progress. So here we are I already spent over 1300 in this vehicle and the truth is we may loose it. Westlake financial are A** HOLES!!!! 

This report was posted on Ripoff Report on 12/31/2009 05:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Westlake-Financial/Los-Angeles-California-90044/Westlake-Financial-Westlake-financial-total-lack-of-proffesionalism-and-respect-Los-Angel-548243. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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