• Report: #926464

Complaint Review: Westlake Financial

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  • Submitted: Mon, August 13, 2012
  • Updated: Mon, August 13, 2012

  • Reported By: Larry — Rochester New Hampshire United States of America
Westlake Financial
PO Box 54807 Los Angeles, California United States of America

Westlake Financial NSF Fees Los Angeles, California

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I have been dealing with these people for 5 months now trying to set up an automatic payment from my checking account, so far they are 0 for 5, there service dept sucks and it takes an act of God to talk to a supervisor. It started out by me being charged  $5 everytime I made a payment using debit card so I decided to use ACH singed up online and as far as I knew it was all set. 

I checked my account when payment was due for three days after and still nothing so I called them They said it was rejected due to NSF which I thought to be very strange seeing how I have overdraft protection on account, so I had her  read the numbers back to me they were missing the account numbers in the middle of my account, seeing how payment was late I again paid with my debit card and got charged $5 convenience fee!!!

Then I get my statement and they charged a $25 NSF fee !!!! Another round of phone calls and it was supposed to be all set again but wait for it........ Wrong it was still screwed up and again a $25 fee.  How hard can it be for a Financial Institution to set up an automatic payment I pay all my bills online and never had this problem or been charged a $5 'convienance fee"

This report was posted on Ripoff Report on 08/13/2012 09:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Westlake-Financial/Los-Angeles-California-90054/Westlake-Financial-NSF-Fees-Los-Angeles-California-926464. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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