• Report: #425536

Complaint Review: Westlake Finanical Services

  • Submitted: Wed, February 18, 2009
  • Updated: Thu, March 19, 2009

  • Reported By:oakland California
Westlake Finanical Services
4751 Wilshire Blvd Suite 100 Los Angeles, California U.S.A.

Westlake Finanical Services Unprofessional, Uneducated,but loves to Harass Los Angeles California

*Consumer Comment: I will never use them again and would not let any friend use Westlake EVER!

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When I purchase my truck loan,the car salesmen highly recommended this company(wfs), who at the time was a farely new company. I agreed to complete the paper work. this was not my first time buying a car or making payments. Do to my past experince with other companies with higher intrest rates, I thought it would be a good idea. I have paid my notes on time since the first day i got the truck, a year in half ago.

Then in the month of dec.I did not have enough finances, do to this encomony breakdown to pay my whole car note. So i paid partial payments to complete my payments for dec. and partial payment for the following month I was only behind one hundred and nintynine dollars and they sent the repo man to my door.

When i called customer services the guy was so unprofessional screaming,"give us our f---ing truck" if you don't want to make payment. Then he started speaking spanish which was to much, i speak english so I hung up. I don't undrerstand how companies like this can stay up and get away with disrespcting hard working citizens.its enough going on in the world, I could understand if I continously missed payments in the past.

Brown
oakland, California
U.S.A.

This report was posted on Ripoff Report on 02/18/2009 09:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Westlake-Finanical-Services/Los-Angeles-California-90010/Westlake-Finanical-Services-Unprofessional-Uneducatedbut-loves-to-Harass-Los-Angeles-Cal-425536. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

I will never use them again and would not let any friend use Westlake EVER!

AUTHOR: Tony - (U.S.A.)

I too had a loan with Westlake. After the first year the calls started. I was up to date on my loan and I was trying to figure out why they were calling. I went back and looked at the checks I had sent. After the first few they started taking longer to cash the checks, some were three to four weeks after I sent them. So I started paying at Wells Fargo and still was getting calls all the time. I had hit a bonus one month and sent two payments thinking this would stop the calls and harrassment, but it didnt.

I tried calling the office and has put on hold time after time and would get hung up on before talking to anyone. Then the calls got worse. I had grown men talking like babies just so I couldnt explain my side of the story. I had people calling and yelling before I even said hello. I tried to talk to a manager but I would be hung up on everytime I asked. I had to move to a new house with a garage, change my number, and I took out a loan and paid Westlake off. I will never use them again and would not let any friend use Westlake EVER! Oh I guess I have to give you some kind of advice... Get a garage and never open it unless you want to loose the vehical that I know your paying for. Good luck!
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