Westway Ford in Irving Texas is a complete RIP OFF in my book. I have a 2006 Ford expedition that has been serviced
on time and has been driven in a well manner yet the engine has basically blown out at 59,990 miles.
I went to the Westway Ford delership Feb 3 2009 because the engine began to make a loud tapping/knocking sound
after startup up and even while driving in gearwhen you accelarate. I was told by Service Advisor Alan Hipolito that
my vehicle was cover under a 100,000 mile Powertrain and that they would need to preform a diagnostics to figure out in detail
what the problem was with the engine and if it was something covered in the Powertrain warranty I would only be out of
pocket the $95.00 for the diagnostics. So i left the vehicle with them and the next day got a call from Alan stating that
they had preformed the diagnostics but couldnt pin-point the problem so the next step woudl be the engine teardown and that would
be a $400.00 charge to me but if the issue that needed repair was covered under the Powertrain i wouldnt have to pay the teardown fee
just the $95.00 diagnostics charge and again he assured me my vehicle was covered for the 100,000 mile Powertrain warranty.
I then got a call a couple of hours later stating that so far my "roller rockers" and "valve lifters" needed to be replaced
and each one of these items were covered under the Powertrain Warranty so I wouldnt not be charged for either. He said they
were still researching the engine and he would call me back later with the final resulsts. I then got a call before closing of business hours
from Alan stating that the damage was severe and that I also would need a new "camshaft", "camphazer",besides new "valve lifters", "roller rockers"
and other items with a total amount owed to Ford at this time of over$2400.00 and that after speakign with his service manager Mike
he found out my vehicle no longer was under the Powertrain Warranty and to get my vehicle back I would have to pay for the repair charges.
I told him that had to be inaccurate because before even agreeing to doing a diagnostics I asked if my vehicle was covered under a Powertrain
warranty and he had told me yes 100,000 miles. This is coming from a "Certified Service Advisor" representing Ford. I asked him that because if the vehicle
had not been covered I went have went else where for quality work but for a cheaper price because the dealer always over charges.
Alan then told me there was nothing they could do about it, I asked him to let me speak with Mike the service managerand he said he wasnt there at the time.
I told Alan I would proceed to catch a cab since the only transportation I had was at their delearship and that I would be up there to speak with the service manager
Mike. After catching a cab to the dealership I went to the service dpt and Alan met me there stating he had misquoted me on the Powertrain Warranty
and that the best they could do was to put the torndown motor back together. He admitted to that he gave me false information about the Powertrain warranty and
that they wouldnt charge me for the teardown of the motor. I advised him that that wasnt good enough and that even though he wasnt charging me for the teardown
that the motor had been taken apart and put back together by a service tech whom was getting paid for the labor and that it wasnt a garauntee that the vehicle would
run the same. When I dropped the vehicle off the there were no problems with my expedition besides the tapping/knocking sound and that it was in great condition besides that but know it has a heavy vibration.
Alan proceed to have an attitude and said either pay the $2400.00 plus dollars to get it fixed or take the deal they were giving me. At that point I could clearly see ford wasnt
about Customer Service, Honesty, or Integrity and they only wanted Dollars. I told him to put the motor back together and I would be going elsewhere. I caught another cab back home and
immediatley filed a complaint with the Customer Service line which was no help and thye showed no remorse to the way I was treated or my situation. I then called Miek the Service Manager
and he basically said there was nothing they could do as well.
I feel this to be a total rippoff and that Alan should ahve known his vehicle Product information and that they have Fraudulent practices there. I would think
with the recent financial crisis of the auto manufacturing industry an dthe bailout funds Ford recieved, that they would have a totally different way of operation.
you would think they would be greatful to still have a job and would want to back-up the product they produced yet instead they are a bunch of crooks.
At this point I seriously thinking of seeking Legal action against Ford and help stop this from happening to someone else. Buying a vehicle is a big investment at least in my eyes
and you would think that a 2006 model Ford wouldnt have this type issue this early on. Complete Ripoff and I would NEVER EVER buy another FORD AGAIN!!!!