• Report: #61392

Complaint Review: Westway Ford

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  • Submitted: Sat, June 21, 2003
  • Updated: Sat, July 12, 2003

  • Reported By:Irving Texas
Westway Ford
801 West Airport Freeway Irving, Texas U.S.A.

Westway Ford ripoff screwed others too slime-ball fraud business It is my opinion that Westway Ford works to defraud insurance companies. Irving Texas

*Consumer Comment: sounds to me that you were trying to make money off of your insurance

*Consumer Suggestion: Tammie I hope this will help you expose dealer deception for you.

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I had an estimate done for hail damage on my vehicle (Kia Sportage) approximately two months ago. The estimate was for $760.00. My insurance adjuster assessed the damage at $1404.00.

My husband and I took the vehicle to Westway Ford to have the work completed. They requested a copy of the insurance adjuster's information. fter receiving that information, they called and told my husband that it would cost between $1600 and $1800 dollars to fix my car.

My husband did call the Service Manager and tried to talk to him and he just indicated that it was "just and estimate". My husband told him that it doubled after they received a copy of the insurance papers. He indicated that they could only estimate and that the amount changed when the began to look at doing the work. My husband told him that Westway Ford should have to lose the difference since they didn't estimate better.

This is a ploy to defraud our insurance company. We understand that an estimate is usually not exact. However, the cost to fix my car doubled. There was no additional hail damage done after the original estimate. If they have been in the business for years they should be able to estimate damage within $50 to $200 dollars. If the person that did this estimate can not estimate better than that, they need to consider getting a new person to work for them.

We did not let them fix my car. If they can not estimate better than that, I certainly don't want them to fix my car. They way I do business is if I didn't give a more accurate estimate then I would have stood by estimate and fixed it for that amount or close to it and lose the rest. I guess Westway is out for Westway and not consumers.

In conclusion, it is my opinion that Westway Ford works to defraud insurance companies. Consumer insurance premiums are high enough and if we continue to allow auto body repair shops or dealerships to do this kind of business, our insurance premiums will continue to sky rocket.

I plan to send a letter to the Chairman of the Board and Chief Executive Officer of Ford Motor Company which is William Clay Ford, Jr. and to Governor Rick Perry.

Tammie
Irving, Texas
U.S.A.

This report was posted on Ripoff Report on 06/21/2003 11:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Westway-Ford/Irving-Texas-75062/Westway-Ford-ripoff-screwed-others-too-slime-ball-fraud-business-It-is-my-opinion-that-Wes-61392. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

sounds to me that you were trying to make money off of your insurance

AUTHOR: Danny - (U.S.A.)

I am in the insurance industry. I am not sure of how Westway went about repairign your vehicle, but in this recent hail storm alot of vehicles were written as paintless dent repair only to get them into the shop have them looked at under special lighting and determined that PDR paintless dent repair was not appropriate and therefore a conventional repair approach was needed which is more costly. An estimate is just that...and estimate. And from what I am reading, it sounds to me that you were trying to make money off of your insurance by having it done cheaper than their appraisal, which in some circles is also fraudulent and also causes premiums to go up. Let's do some research before we start casting stones...they may just come back and hit you in the head.
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#2 Consumer Suggestion

Tammie I hope this will help you expose dealer deception for you.

AUTHOR: The Great Thorn - Rip-off Report Consumer Advocate - (U.S.A.)

Tammie it is my pleasure to provide you with the info you might like to have at this time. Make sure they all get a "Printer Friendly Version" of your Rip Off Report.

First and for most email William Clay Ford at wford@ford.com He is Henery Ford's grand son or great grand son.

Harold Allen
hallen1@ford.com
Brand(s): Ford
Department: Dallas Regional Office
1-214-528-7120 1-972-437-9371 1-214-773-3329

Gina Bonacchi
gbonacch@ford.com
Brand(s): Ford Motor Company
Department: Product Development
1-313-337-1511 1-248-478-9698

Anne Booker
abooker@ford.com
Brand(s): Ford
Department: Atlanta Regional Office
1-404-577-2277 1-770-593-8597

Anne Bork
abork@ford.com
Brand(s): Ford Motor Company
Department: Investor Relations
1-313-323-8221

Bill Collins
wcollin1@ford.com
Brand(s): Ford
Department: New York Regional Office
1-212-265-2794 1-212-873-4635 1-917-836-8605

Ray Day
rday1@ford.com
Brand(s): Ford Motor Company
Department: Product Development
1-313-317-7683 1-734-414-0526 1-313-903-0263

Said Deep
sdeep@ford.com
Brand(s): Ford Motor Company
Department: Global Product Development & Technologies
1-313-594-0942

Ellen Dickson
edickson@ford.com
Brand(s): Ford Motor Company
Department: National Communications
1-202-962-5383 1-202-253-7083

Della DiPietro
ddipietr@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: U.S. Regional Operations
1-313-248-3770 1-734-663-0867

Marcey Evans
mevans13@ford.com
Brand(s): Ford Motor Company
Department: Quality
1-313-845-1595 1-313-563-4177 1-313-969-0107

Jennifer Flake
jflake1@ford.com
Brand(s): Ford Motor Company
Department: Product Development and Global Design
1-313-323-7668 1-313-277-9535 1-313-903-0429

Brook Galbraith-Smith
bgalbrai@ford.com
Brand(s): Ford Motor Company
Department: Global News Bureau
1-313-323-0646

Kathleen Hamilton
khamilt4@ford.com
Brand(s): Ford
Department: New York Regional Office
1-212-265-2839 1-917-816-3067

Karen Hampton
khampto2@ford.com
Brand(s): Ford Motor Company, Ford
Department: Ford Division
1-313-323-7045 1-313-822-6620 1-313-605-2999

Next I prodly give you your state Rep's fax numbers. Make sure they get to read your Rip Off Report. You might have some BIG FUN faxing them all a "Printer Firendly Version" of your Rip Off Report.

Senator Kay Bailey Hutchison 202-224-0776
Senator John Cornyn 202-228-2856
Representative Max Sandlin 202-225-5866
Representative Jim Turner 202-225-5955
Representative Sam Johnson 202-225-1485
Representative Ralph M. Hall 202-225-3332
Representative Jeb Hensarling 202-226-4888
Representative Joe Barton 202-225-3052
Representative John A. Culberson 202-225-4381
Representative Kevin Brady 202-225-5524
Representative Nick Lampson 202-225-5547
Representative Lloyd Doggett 202-225-3073
Representative Chet Edwards 202-225-0350
Representative Ruben Hinojosa 202-225-5688
Representative Silvestre Reyes 202-225-2016
Representative Charles W. Stenholm 202-225-2234
Representative Sheila Jackson-Lee 202-225-3317
Representative Randy Neugebauer 202-225-9615
Representative Charles A. Gonzalez 202-226-5815

Next, I give you your Governor's contact info.
Governor Rick Perry.
Office of the Governor
P.O. Box 12428
Austin, Texas 78711-2428

His fax number is (512) 463-1849
You can email him at

http://www.governor.state.tx.us/contact#contactinfo

I do have more contact info to post if you need it. I call myself "The Great Thorn" so people will remember me and what I stand for.

Tammie I hope tht I have provided some good contact info so you can get your word out.

I have said it many times. Car dealer deception must be exposed!

By the way Tammie I would love it if you were to fax a "Printer friendly Version" of your Rip Off Report to your dealer, that would be VERY COOL!

I hope car dealers hate me and car buyers and owners love me.
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