• Report: #396522

Complaint Review: Westwood College Online

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  • Submitted: Mon, December 01, 2008
  • Updated: Mon, December 08, 2008

  • Reported By:Southwest City Missouri
Westwood College Online
westwoodonline.edu Denver, Colorado U.S.A.

Westwood College Online Westwood Online is a rip off Denver Colorado

*UPDATE EX-employee responds: Ring that bell again Jim.....

*UPDATE EX-employee responds: Ring that bell again Jim.....

*UPDATE EX-employee responds: Ring that bell again Jim.....

*UPDATE Employee: Actually...

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I started Westwood College Online, in October 2007. I have multiple problems while I was in school.
For one, I chose to do it online because it was supposed to be easier and on my time, what a JOKE!
It was basically teaching myself, or the other students teaching each other. The instructor didn't participate in the mandatory discussions. When I was having a problem, or question, the instructors never replied, or if they did they didn't answer my question. I even posted a question on the discussion board just to see if another student could help me- that was a mistake- I got ripped up and down by the instructor, NOT to do that AGAIN! But when someone else did the same thing, he answered her question no problem. When the instructor replied to some of our discussion, it seemed like he just copied and pasted what he has said to a different student.

During mid-terms, I would stay up until 3:00am just to finish my project, because first of all, we wouldn't have very good instructions to go on, so you are basically teaching yourself. Also, for your test- you can have an open book. Does that make sense?

In May 2007, I was going to have to withdraw because I was going oversees for 2 weeks. I knew I was going months before and tried to contact my personal counselor, instructor, and financial person. Being put off for weeks, and nobody telling me what I can do- I was able to fill out a request for leave. I was going to need this because the day I was leaving oversees, was the day the classes started. Finally after the run around, I was able to talk to someone, who said his boss said she is denying the request because I have a choice to go on this trip, and do you REALLY have to go? And then went on about will there be a way to get online, and he has been in Malaysia and he KNOWS that there is internet connections everywhere in coffee shops. For one- there is NO internet connection in Malaysia- at least not where we were at. So, I was going to have to withdraw from school and then in August reapply, and have to redo all my orientation- but was promised that I wouldn't lose any of my credits, but would have to pay $100 again so sign up.

I decided I wasn't going to return to Westwood because I had a job opportunity and knew I wouldn't be able to do both work and school. I tried to contact my financial advisor to let them know I wouldn't be returning in August and if there was anything due that I didn't know about. Only then was I told that I had not just 1 loan, but 2 loan totaling $7500. When I first applied for school, I applied for a grant- which I got. Then I was told by the advisor that I needed to apply for a loan before I got approved for my grant- she said It doesn't matter what loan company you choose, just pick one (Which the loan companies where the ones that the school picked out for you.) I applied for a loan and it came back DENIED!! So I thought that was the end of that- I got my grant. When buying books and software, you were able to put it on your school account, we also had to buy a toolkit- which cost $900, and came with a plastic toolkit, pencils, sharpener, drawing paper, a blank cd, ruler, markers, colored pencils, and a few other things. I was going for Graphic Design- I only used probably only 3 pages of paper, 1 pencil and the sharpener. What a waste of $900.

So, now that I am withdrawing from school, I find out that I have a loan that I never applied for in the amount of $7500, and owe Westwood $1800- because the prices went up on their tuition and price of books- which that said they sent a email stating this- which I never got. When trying to contact the loan company- Sallie Mae, this person I talked to could hardly speak any English and couldn't answer the simplest question. He said the interest would go up and I don't have to do anything until November 2007 when I will be receiving a bill for my $7500. I asked if that bill would be $7500, or will it be a higher price? It took me 5 different times asking him, being put on hold 3 times to finally get my answer, that it will be higher- but I just need to wait until I get the bill to do anything.

I also, have found out that Westwood is not an acredited school, and it just depends on the college if they would accept the credits you recieved from Westwood.
Westwood is a MAJOR rip-off and a waste.

Andrea
Southwest City, Missouri
U.S.A.

This report was posted on Ripoff Report on 12/01/2008 01:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Westwood-College-Online/Denver-Colorado/Westwood-College-Online-Westwood-Online-is-a-rip-off-Denver-Colorado-396522. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

Ring that bell again Jim.....

AUTHOR: J.r. - (U.S.A.)

Jim,
First and foremost, Westwood is NOT Regionally accredited yet, meaning that Westwood needs to be evaluated to see if they can qualify for that accreditation or not. I am very skeptical as to whether or not they will be accepted for this as I have heard numerous complaints about how bad the education is. Therefore, they are only NATIONALLY accredited for now so I wouldn't get your hopes up if I was you.

I can tell from your post that you are frustrated with previous poster's remarks. I don't blame you really as Westwood is holding you by the neck to get more enrollments or you will be canned and replaced in a heartbeat. More and more, people are complaining on this site about this college and I'm sure it's hurting Westwood's numbers quite a bit. The reason I know this is because I used to work there, so I have an inside scoop about how that place is run. I remember coming in each day worried that I may lose my job if I didn't get my numbers high enough. I was criticized by my Director (who listened to my calls) if I didn't get an enrollments because somehow it was my fault they didn't enroll.

If only prospective students knew what goes on behind the "closed doors" at Westwood. How would you, as a prospective student, feel if your admissions representative and his or her team celebrated and rang tons of bells or other noise makers because they convinced you too enroll so that they can keep their job? Or how about knowing that your admissions representative gets more job security and better pay if you stay in school there. This is what happens every day at Westwood. Finally, admissions representatives "interview" you over the phone so that they can gather your reasons for wanting to go to school so that they can use that use those same reasons against you to help convince you to enroll in the college. They are just praying to God that you sign up!

By all means Jim, the previous poster who complained about this place has every right to and is valid in his or her opinion. Westwood is greedy and does not live up to what it claims to be. Do not put down someone else on here because they did not have a great time or learn anything at Westwood.

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#2 UPDATE EX-employee responds

Ring that bell again Jim.....

AUTHOR: J.r. - (U.S.A.)

Jim,
First and foremost, Westwood is NOT Regionally accredited yet, meaning that Westwood needs to be evaluated to see if they can qualify for that accreditation or not. I am very skeptical as to whether or not they will be accepted for this as I have heard numerous complaints about how bad the education is. Therefore, they are only NATIONALLY accredited for now so I wouldn't get your hopes up if I was you.

I can tell from your post that you are frustrated with previous poster's remarks. I don't blame you really as Westwood is holding you by the neck to get more enrollments or you will be canned and replaced in a heartbeat. More and more, people are complaining on this site about this college and I'm sure it's hurting Westwood's numbers quite a bit. The reason I know this is because I used to work there, so I have an inside scoop about how that place is run. I remember coming in each day worried that I may lose my job if I didn't get my numbers high enough. I was criticized by my Director (who listened to my calls) if I didn't get an enrollments because somehow it was my fault they didn't enroll.

If only prospective students knew what goes on behind the "closed doors" at Westwood. How would you, as a prospective student, feel if your admissions representative and his or her team celebrated and rang tons of bells or other noise makers because they convinced you too enroll so that they can keep their job? Or how about knowing that your admissions representative gets more job security and better pay if you stay in school there. This is what happens every day at Westwood. Finally, admissions representatives "interview" you over the phone so that they can gather your reasons for wanting to go to school so that they can use that use those same reasons against you to help convince you to enroll in the college. They are just praying to God that you sign up!

By all means Jim, the previous poster who complained about this place has every right to and is valid in his or her opinion. Westwood is greedy and does not live up to what it claims to be. Do not put down someone else on here because they did not have a great time or learn anything at Westwood.

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#3 UPDATE EX-employee responds

Ring that bell again Jim.....

AUTHOR: J.r. - (U.S.A.)

Jim,
First and foremost, Westwood is NOT Regionally accredited yet, meaning that Westwood needs to be evaluated to see if they can qualify for that accreditation or not. I am very skeptical as to whether or not they will be accepted for this as I have heard numerous complaints about how bad the education is. Therefore, they are only NATIONALLY accredited for now so I wouldn't get your hopes up if I was you.

I can tell from your post that you are frustrated with previous poster's remarks. I don't blame you really as Westwood is holding you by the neck to get more enrollments or you will be canned and replaced in a heartbeat. More and more, people are complaining on this site about this college and I'm sure it's hurting Westwood's numbers quite a bit. The reason I know this is because I used to work there, so I have an inside scoop about how that place is run. I remember coming in each day worried that I may lose my job if I didn't get my numbers high enough. I was criticized by my Director (who listened to my calls) if I didn't get an enrollments because somehow it was my fault they didn't enroll.

If only prospective students knew what goes on behind the "closed doors" at Westwood. How would you, as a prospective student, feel if your admissions representative and his or her team celebrated and rang tons of bells or other noise makers because they convinced you too enroll so that they can keep their job? Or how about knowing that your admissions representative gets more job security and better pay if you stay in school there. This is what happens every day at Westwood. Finally, admissions representatives "interview" you over the phone so that they can gather your reasons for wanting to go to school so that they can use that use those same reasons against you to help convince you to enroll in the college. They are just praying to God that you sign up!

By all means Jim, the previous poster who complained about this place has every right to and is valid in his or her opinion. Westwood is greedy and does not live up to what it claims to be. Do not put down someone else on here because they did not have a great time or learn anything at Westwood.

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#4 UPDATE Employee

Actually...

AUTHOR: Jim - (U.S.A.)

Westwood IS accreditted. We are nationally accreditted by ACCSCT at the current time, and are well on are way to receiving regional accreditation through HLC. Outright lying can be considered slander you know that right? You are complaining because you were put on hold to get the correct answer for you? I would rather sit on hold to make sure I receive a correct answer than just be told something that may or may not be correct. There is a lot of variables that go into how much you end up owing a school, and your lack of knowledge on that matter is not our fault.

Being that it is college you do have to spend a lot of time studying, just because it is online does not mean it is easier. It IS more flexible, but not always easier. If you want a degree mill there are plenty out there, but Westwood does actually grant degrees that can get you jobs if you actually finish.
I am sorry for the problems you ran into with Sallie Mae, but they are not part of Westwood, they are the largest loan provider for student loans in the nation though, so any issues you ran into with them you should direct to Sallie Mae.

If you returned to school within 6 months you would avoid much of the hastle of re-admissions, but after six months we are required to send you through the entire admissions process again. But this is the case with most schools, I am attending for my masters at the same school I graduated from and I had to pay an application fee ($200 actually) to reapply there.

You are asked to apply for a loan because most people do not receive enough grant money to pay for everything, if you wait to see then it could be too late and you could be blocked from your classes so it is better to go ahead and get them both done. When you fill out your FAFSA you receive grant money and Stafford loans depending on your financial situation as well, so that is probably why you think you have a loan you did not apply for. The Federal Government gives money out in both forms, and some people do not recognize the difference between the loan and the grant.

But it is not Westwood'sfault you took a trip while attending college. We can only give out a Leave of Absence in certain situations, normally Military and Medical. This is due to the fact that the Department of Education keeps very close tabs on for profit schools, and if we have a lot of student on LOA's, it looks bad because we are keeping your financial aid and putting everything on hold, but the students are not actually doing anything at that point in time. Anytime we give a student an LOA we have to be able to justify it to the Department of Education, and a vacation, family trip, or something similar to that is a choice, not a requirement. Military members do not have a choice, and obviously emergency medical treatment does not either. I have seen plenty of students maintain there education while over seas, even Military members in war zones have managed. Not to say that you would or would not have access, just that there are ways to access classes in some pretty remote areas often times. I am sure that was a option your advisor threw out there just to see if you thought that was a possibility.

I have never seen any of our toolkits that cost $900, the most expensive I belive is around $500. Not cheap I know, but if you see the program out through the end you will use most, if not all, of the materials. As far as the tuition hike, that email was sent out to the entire student population a while back.
From what I see it sounds like we tried to accomodate you as much as possible, but you went on a trip, which is fine, but that does not mean we can bend rules to accomodate one person. And again, Westwood is accreditted, Nationally, and soon Regionally. You can go look at the HLC webiste and we are listed on there.
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