• Report: #904637

Complaint Review: Whirlpool Canada

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  • Submitted: Fri, June 29, 2012
  • Updated: Fri, June 29, 2012

  • Reported By: Kevin In Waterloo — Waterloo Ontario Canada
Whirlpool Canada
200-6750 Century Ave Internet United States of America

Whirlpool Canada RE: Maytag (Now Whirlpool) Gemini Stoves and other Whirlpool appliances. They build their applianced to last 6 - 7 years only before a major repair bill is needed. No effort by cust. service to help remedy the situation. Internet

*UPDATE Employee: Whirlpool Cares

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Whirlpool customer service is one of the worst I have encountered.  They consider a 6-7 year old $1500.00 Range oven or Fridges or freezers to be considered OLD!!!

I said to her wow! If the population was to throw their Whirlpool appliances into the landfills after 7 years , this would be quite a horrendous situation. 

I think it's disgusting for a company to build appliances with a shelf life of 6 - 7 years and with only a 1 year warranty!!! 

What a horrible brand! I will never buy another Whirlpool brand product ever again.  You spend $1500.00 on a range oven and than around 5 - 7 years the control board blows out and costs another $500.00 to replace plus a service agents fee to remove and install. 

I asked the Whirlpool customer service supervisor if I could get the Control board discounted and she refused and said I am sorry we are unable to help you.  Pathetic! 

Their cost on these boards is around $120.00 or so I was told by a appliance Service rep... they could discount that $500.00 board even half and still make a decent profit.

DO NOT EVER BUY WHIRLPOOL. Go with other brands instead..... Their customer service policies are horrible. Your hard earned money will be buying an appliance with a 6 - 7 year shelf life before major repairs.

This report was posted on Ripoff Report on 06/29/2012 11:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/Whirlpool-Canada/internet/Whirlpool-Canada-RE-Maytag-Now-Whirlpool-Gemini-Stoves-and-other-Whirlpool-appliances-904637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Whirlpool Cares

AUTHOR: Whirlpool Cares - (USA)

Hello Kevin.  My name is Melanie and I am a representative with Whirlpool. We apologize about the frustration you have experienced with your range.  If you would like us to look into this further, please provide your name, the name of the site you were contacted on (RipOffReports), your user ID name (Kevin in Waterloo), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com.  We would be happy to review your concerns further. Sincerely, Melanie.
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