- Report: #923204
Report - Rebuttal - Arbitrate
Complaint Review: Whirlpool Corp
Whirlpool CorpInternet United States of America
Whirlpool Corp Pacific Sales, Kitchenaide One of the worst experiences of my consumer life and I am 63 years old. Internet
*Consumer Comment: Update from company - HA what BS
*UPDATE Employee: Appliance
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After 30 hours of working on this refrigerator with all these new parts and parts that were ordered again ( after not working and being defective themselves ) and sending repairmen who did not fix the problem but spent hours in our house working on the repair of this brand new refrigerator the company ( whirlpool ) would not exchange the defective refrigerator but only offered to "repair" it. It has been a nightmare.
It is a ripoff that a company does not stand by its product in the first place and in the second place makes their customer endure the most brutal repair attempts that never worked until the very last time when the repairman left at 12:00 at nite after 6 excruciating hours of repair attempts. They would not replace the refrigerator ( even though after the day of delivery it was determined to be defective. We were without a working refrigerator for 10 straight days and lost $100 of food that spoiled during this time. I am suing Whirlpool corp to replace this lemon with a new refrigerator and I will never buy from Pacific Sales again. They do not stand by their customers and never even responded to me after an email was sent to them explaining again or dilemma.
This report was posted on Ripoff Report on 08/06/2012 12:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Whirlpool-Corp/internet/Whirlpool-Corp-Pacific-Sales-Kitchenaide-One-of-the-worst-experiences-of-my-consumer-life-923204. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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