- Report: #1158928
Report - Rebuttal - Arbitrate
Complaint Review: Whirlpool / Ikea
Whirlpool / Ikea, Select State/Province USA
Whirlpool / Ikea - Defective Appliance, Customer Service Disgraceful They don't honor their warranty in a timely fashion - if ever MI
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On June 11, 2014 our one year old cooktop failed, flashing error F47. We called 18002350065 and were told we'd be called back within 5-7 business days, that the unit needed to be replaced, and that it would be scheduled. No call back came.
On June 26, 2014 we called 18002350065 and got an apology for the delay and a promise of a callback within a day. No callback came.
On June 27, 2014 we called 18002350065 and were told that it would take 10-14 days for someone to call us to schedule a replacement.
I called corporate headquarters and was shunted to a voicemail that promised a callback. None came.
I posted a nasty note on their Facebook wall. Two days later I got a sincere sounding apology from Amber in their digital department, who asked for the model number and serial number, and promised to do what she could. I e-mailed the information promptly. Two days later, nothing has happened.
I called a local appliance repair place that does work for Whirlpool - they said they've been replacing the model ICI1500XB 00 (sold by Ikea) in homes all over the area...that it apparently is a product with a serious problem.
Whirlpool? They're absent, ignoring their responsibilities to customers like me.
We have tenants who haven't had a cooktop for three weeks, and are being told it will take weeks more to repair.
To say this is unacceptable warranty service does not even begin to describe it. Anyone who buys a Whirlpool appliance (they're IKEA's supplier) does so at their own peril.
This report was posted on Ripoff Report on 07/01/2014 07:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Whirlpool-Ikea/Select-StateProvince/Whirlpool-Ikea-Defective-Appliance-Customer-Service-Disgraceful-They-dont-honor-the-1158928. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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