- Report: #755802
Report - Rebuttal - Arbitrate
Complaint Review: Whirlpool
Whirlpool553 Benson Road Benton Harbor, Michigan United States of America
Whirlpool Defective freezer Benton Harbor, Michigan
Whirlpool's warranty says that they do not cover lost food, but I didn't lose my food b/c of anything we did, but rather what they did not! They did not weld, solder, or whatever, so that the unit would not lose freon. They don't care that it's their fault or that we live on social security and it was already a big expense to get a new freezer, much less to replace the food they caused to thaw and ruin. "I'm sorry, M'am, there's nothing we can do," doesn't sound much like a company that cares about quality or customer service. I'm not trying to rip them off, but they certainly did rip us off!
Don't buy a Whirlpool chest freezer unless the store where you buy it tries it out first, and then I'd think twice about it. I won't buy anything ever again with Whirlpool attached to it!
This report was posted on Ripoff Report on 07/20/2011 03:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Whirlpool/Benton-Harbor-Michigan-49022-2692/Whirlpool-Defective-freezer-Benton-Harbor-Michigan-755802. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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