• Report: #1056964

Complaint Review: Whirlpool

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  • Submitted: Thu, June 06, 2013
  • Updated: Thu, June 06, 2013

  • Reported By: John — TumTum Washington
Whirlpool
553 Benson Road Benton Harbor, Michigan USA
  • Phone: 800-253-1301
  • Web:
  • Category: Customer

Whirlpool Unsafe and dangerous microwave Benton Harbor Michigan

*Consumer Comment: Sorry, but...

*Author of original report: Not a rip off?

*Consumer Suggestion: This is NOT a Ripoff....

*Author of original report: Unsafe whirlpool microwave

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 Purchased a new home with all Whirlpool appliances.  The microwave, model GMH5205XVQ-0 has had the magnetron replaced twice in two years and now needs a third.  The end of the bad magnetrons have been burned off and scorched the inside of the housing.  The repair was done under warranty by a local reputable company and was performed professionally.  Now that the magnetron needs to be replaced again, Whirlpool refuses to fix the microwave.  When I indicated I felt the unit was unsafe, the customer service rep I spoke with said there are no known issues with that model and refused to discuss any alternatives.  The whirlpool range has equally been a pain to maintain.  The electric elements are all warped and pots and pans wobble and are not level.  The oven never keeps a steady temperature.  I'll be replacing this pile of junk too.  Whirlpool used to have a good reputation but unfortunately they no longer stand behind their products.  I will be looking for another manufacturer to replace all the whirlpool junk I paid extra for to get the GOLD series.  Gold to whirlpool, lead to the customer.


This report was posted on Ripoff Report on 06/06/2013 12:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Whirlpool/Benton-Harbor-Michigan-49022/Whirlpool-Unsafe-and-dangerous-microwave-Benton-Harbor-Michigan-1056964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Sorry, but...

AUTHOR: Ken - ()

 I respectully submit the previous techs have NO clue what they're talking about.

The magnetron anode you have pictured is the text book description of misuse and NOT design or manufacturing problems.

I have done repairs for almost ALL mfr's and ovens from 450 watts to massive 3600 watt ovens. I do have the knowledge and experience. 

Again, your picture says it all...ir shows prolonged/repeated arcing WAS the definite failure cause. 

What did Whirlpool give as a reason for not fixing it?  You did ask, right?

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#2 Author of original report

Not a rip off?

AUTHOR: John - ()

Ken,

Seems the repair company that has been here three times to fix this microwave indicates there is something wrong with the unit.  It has never been operated without food, coffee, potatoes etc.  I guess you have more expertise just looking at a photo.  Sorry, I don't buy your diagnosis when others have had this unit torn apart and indicate there is something wrong.

Thanks for the opinion.  I won't be contacting you for any repair work.

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#3 Consumer Suggestion

This is NOT a Ripoff....

AUTHOR: Ken - ()

This is a clear indicator that the microwave is being used with too little in it, metal in it, or nothing in it. If you have children, they've been known to turn them on while empty and be fascinated by the neat little light show (arcing).

I've repaired hundreds of microwaves and have found this to be the case.  Also, an oven not maintained in a clean condition can cause interior burning and other problems.  The newer, higher power ovens are especially susceptible.

If you hear popping (other than the food) while it's in use, the magnetron is arcing and destroying itself.

Check with a repair shop that fixes a lot of microwaves and they should confirm this.

There may even be a warning in your owners manual....the one you threw in the trash. 

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#4 Author of original report

Unsafe whirlpool microwave

AUTHOR: John - ()

Here is a picture of the burned up magnetron

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