- Report: #422534
Report - Rebuttal - Arbitrate
Complaint Review: Whirpool
Whirpoolwhirlpoolcorp.com/ Benton Harbor, Michigan U.S.A.
Whirlpool Corporation Will not replace defective appliances Benton Harbor Michigan
*Consumer Suggestion: Whirlpool = Maytag = Kenmore
*Consumer Comment: whirlpool/maytag/kenmore
Whirlpool Duet Sport Washer WFW8400TW00 Cost $699.99
Purchased at the Naval Exchange on 07/08/08 today is 02/10/09
In the 7 mos since purchase.....
The fuses in the dryer that are placed as safeguards to overheating have blown 6 times. As of now, once again, I do not have a working dryer. When the warranty service people come out, they replace the fuses, the dryer works for a week or two. The last time it lasted for more than two weeks. I almost thought that they had fixed it this time.
The washer leaks. The service people replaced the ring inside the door. It still leaks.
The people at the warranty number continue to schedule repairs for me. My machines continue to have problems. I am told that the warranty only applies to parts and labor.
I have asked to have the machines replaced. I believe they are defective. The manager at the Whirlpool "Customer Experience" line tells me that we must have them serviced again before we can discuss replacement.
The company serviced to repair them called me today to tell me that they are not able to service my machines. I live on a military base and they don't have time to go through the security check.
I have called again to inform the Manager at Customer service of the situation. I have received no reply.
When the weather is dry, I use a clothesline to dry my clothes and and a towel to mop up the water on the floor under the washer. On rainy days, I hang the clothes on hangers on the rod that my husband has installed in my laundry area. I expected a quality product when I purchased Whirlpool. Next time I will get a Maytag or Kenmore after doing the research to be sure that neither is affiliated in any way with Whirlpool Corporation. I am angry and disappointed.
Goose Creek, South Carolina
This report was posted on Ripoff Report on 02/10/2009 02:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Whirpool/Benton-Harbor-Michigan-49022-2632/Whirlpool-Corporation-Will-not-replace-defective-appliances-Benton-Harbor-Michigan-422534. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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