• Report: #135916

Complaint Review: White County Cable Television

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  • Submitted: Mon, March 21, 2005
  • Updated: Tue, March 29, 2005

  • Reported By:Searcy Arkansas
White County Cable Television
1927 Beebe-Capps Exp. Searcy, Arkansas U.S.A.
  • Phone: 501-2684117
  • Web:
  • Category: Cable TV

White County Cable Television Dial-up speeds and constantly dropped connections for $45.00 a month ripoff Searcy Arkansas

*Author of original report: White County Cable Television the third tech came back out two days later

*Author of original report: White County Cable Television the third tech came back out two days later

*Author of original report: White County Cable Television the third tech came back out two days later

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White county cable television sells "high-speed" internet services from a company called Cablelynx. Cablelynx is a great company with great support, don't get me wrong. it all comes down to the Cable television company who owns the cabling through the city.

I've complained of dial-up speeds (Downloads 10kbps or less) over the past two months where i'm paying $55.00 per month ( this is the non-contract price, yearly committment price is $45.00 per month) for speeds that are comparable to 64k ISDN. My package calls for a maximum download rate of 3.0mbps. I've not seen the speeds.

After numerous calls to their support line, the ISP transferring me to their tier two support, three visits from a "tech" (first one was rather rude and insisted that we don't know anything about the service) the second being a hippy asking if I had any spare parts, promising to return the following day to do a drop so that I might get my purchased rates, the third, not even waiting for me to answer the door then leaving.

I am thoroughly unhappy with the quality of service we are recieving. White County Cable, Hire someone that knows what they're doing, and make sure that when they promise a service, that the customer gets it. Thank you.

Courtney
Searcy, Arkansas
U.S.A.

This report was posted on Ripoff Report on 03/21/2005 06:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/White-County-Cable-Television/Searcy-Arkansas-72143/White-County-Cable-Television-Dial-up-speeds-and-constantly-dropped-connections-for-4500-135916. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

White County Cable Television the third tech came back out two days later

AUTHOR: Courtney - (U.S.A.)

Ok, the third tech came back out two days later. He came armed with a CM500IP, a brand new cable modem, and a laptop computer attempting to prove to me that the problem is on my end. When he got dial-up speed out of his modem on his laptop he simply said "There's not really anything I can do for you, but there definitely is a problem." I have lost all respect for this provider. I am going go call the plant manager today, as he was supposed to contact me yesterday and never did. My modem will not hold a connection for more than 15 minutes at a time now. then I have to power cycle the modem and wait a half hour for it to range the propper frequencies and finally recieve it's configuration, then do it again in 15 minutes if i'm still interested in using my connection.
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#2 Author of original report

White County Cable Television the third tech came back out two days later

AUTHOR: Courtney - (U.S.A.)

Ok, the third tech came back out two days later. He came armed with a CM500IP, a brand new cable modem, and a laptop computer attempting to prove to me that the problem is on my end. When he got dial-up speed out of his modem on his laptop he simply said "There's not really anything I can do for you, but there definitely is a problem." I have lost all respect for this provider. I am going go call the plant manager today, as he was supposed to contact me yesterday and never did. My modem will not hold a connection for more than 15 minutes at a time now. then I have to power cycle the modem and wait a half hour for it to range the propper frequencies and finally recieve it's configuration, then do it again in 15 minutes if i'm still interested in using my connection.
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#3 Author of original report

White County Cable Television the third tech came back out two days later

AUTHOR: Courtney - (U.S.A.)

Ok, the third tech came back out two days later. He came armed with a CM500IP, a brand new cable modem, and a laptop computer attempting to prove to me that the problem is on my end. When he got dial-up speed out of his modem on his laptop he simply said "There's not really anything I can do for you, but there definitely is a problem." I have lost all respect for this provider. I am going go call the plant manager today, as he was supposed to contact me yesterday and never did. My modem will not hold a connection for more than 15 minutes at a time now. then I have to power cycle the modem and wait a half hour for it to range the propper frequencies and finally recieve it's configuration, then do it again in 15 minutes if i'm still interested in using my connection.
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