SPECIAL UPDATE: December 21 2012: White Glove Moving remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. White Glove Moving is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.Rip-off Report REVIEW:
To date, White Glove Moving has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, White Glove Moving has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever White Glove Moving remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
EDitor's UDATE: Positive Rating and Recognition has been given to White Glove Moving and Storage
for customer excellence & professionalism from Rip-off Report. White Glove Moving & Storage is the first moving company in the United States to be Verified by Rip off Report.
This EDitor has reviewed the Reports regarding White Glove Moving and Storage and has found that out of over 18,000.00 moves White Glove Moving & Storage only sustained 10 complaints of which 2 were found to be posted by an unscrupulous competitor. The small number of reports in relation to clients shows that White Glove Moving and Storage has a customer vision presence from the CEO on down. Rip-off Report found that all issues that were resolved as part of Rip-off Report's Corporate Advocacy Program. However that is not good enough for White Glove Moving and their executives who have have worked with the Rip off report in order to implement customer vision program so that they can be the industry leaders in an industry fraught with bad service and scammers.
Consumers can feel safe, confident and secure in using White Glove Moving and Storage with the knowledge that they belong to the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program which places the consumer first.
No moving company has ever committed themselves like White Glove Moving and Storage has to the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. They are a unique shining example of commitment to the customer in their field of work. Read our investigative report and White Glove Moving and Storage's 100% commitment to customer satisfaction. How can you not trust a company that is working this hard to satisfy their customers and has been in business for 18 years.Read more about White Glove Moving & Storage Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
White Glove Moving & Storage mistreated and ripped off Brooklyn New York
I don't usually complain unless I am very dissatisfied, but I feel I must warn others about White Glove Moving and Storage so that they may learn from my mistakes.
I contracted White Glove to move the belongings of my one bedroom apartment from Houston, Texas to Miami, Florida. I received several quotes on-line (big mistake) and decided to use White Glove, as their price was in the middle of the road, and the customer service rep was very nice. Most importantly, the rep assured me that my things would arrive in Miami within six days of the pick-up in Houston. These are not great reasons for choosing a mover, I agree, but there you have it.
After charging me $640 for "packing materials" (I had already packed nearly everything myself), they proceeded to take two weeks to deliver my things. Originally, they told me it would be six days at the most. When I received my belongings, at 8pm on a Friday night, I noticed that all of my glasses were broken, as well as my steel grill. You really have to work to break a steel grill! Luckily, none of my things were missing, but I did receive several things that were NOT mine, so somebody out there is missing a Christmas tree and some dishes. When I handed these things to the movers, they seemed to have no clue as to whom they belonged to!
Also, the two drivers who showed up were about 4 feet tall (nothing against short people) and my boyfriend had to do half the lifting. The drivers were nice, but somewhat ineffective. When I tipped them, they seemed disappointed with what I had given them. What I should have done is used the money to tip my boyfriend, as he did half the work!
It gets better. My boyfriend had contracted White Glove as well to move his things from California. It took them THREE weeks to get his things to Miami from Los Angeles. No wonder, his furniture sat in a warehouse for the first two weeks. They also managed to overcharge him by about $800, claiming that his things weighed more than anticipated. I doubt it, as he only had four pieces of furniture and two boxes.
Amazingly, its not the price hike that we were most upset about. It was the total lack of customer care and the outright lies that angered us the most. The employees we spoke to seemed to delight in our plight, and did nothing to improve the situation. Also, the fact that the delivery date was repeatedly pushed back (for both of us) was unacceptable.
In short, I wouldn't advise anyone to use a mover that they find on the internet, unless they come highly recommended. Also, don't assume, as we did, that you will get better service just because their quote is a little higher than the others.
U.S.A.Click here to read other Rip Off Report list of other Moving CompaniesClick here to read other Rip Off Reports on National Moving Network and other various transport companies ripping off the consumer