- Report: #12642
Report - Rebuttal - Arbitrate
Complaint Review: White Glove Moving And Storage
White Glove Moving And Storage50 Dey Street Jersey City, New Jersey United States of America
REVIEW: White Glove Moving and Storage, Feel safe, confident and secure about doing business with White Glove Moving & Storage - commitment to 100% customer satisfaction.
*UPDATE: Ripoff Report REVIEW: White Glove Moving & Storage resolved all issues reported, commitment to total customer satisfaction - safeguards for their clients - consumers can feel secure when doing business with White Glove Moving and Storage
SPECIAL UPDATE: December 21 2012: White Glove Moving remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. White Glove Moving is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, White Glove Moving has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, White Glove Moving has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever White Glove Moving remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com
This EDitor has reviewed the Reports regarding White Glove Moving and Storage and has found that out of over 18,000.00 moves White Glove Moving & Storage only sustained 10 complaints of which 2 were found to be posted by an unscrupulous competitor. The small number of reports in relation to clients shows that White Glove Moving and Storage has a customer vision presence from the CEO on down. Rip-off Report found that all issues that were resolved as part of Rip-off Report's Corporate Advocacy Program. However that is not good enough for White Glove Moving and their executives who have have worked with the Rip off report in order to implement customer vision program so that they can be the industry leaders in an industry fraught with bad service and scammers.
Consumers can feel safe, confident and secure in using White Glove Moving and Storage with the knowledge that they belong to the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program which places the consumer first.
No moving company has ever committed themselves like White Glove Moving and Storage has to the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. They are a unique shining example of commitment to the customer in their field of work. Read our investigative report and White Glove Moving and Storage's 100% commitment to customer satisfaction. How can you not trust a company that is working this hard to satisfy their customers and has been in business for 18 years.
Read more about White Glove Moving & Storage Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
White Glove Moving and Storageripoffs Jersey City, held my things ransom extoritng money not owed
I contracted "White Glove Moving and Storage" in September of 2001. After recieving several estimates from other movers, I decided on them because their storage facility where my belongings were to be stored was in the city where I was going to live, Knoxville.
I told them that the move was for a full pack and that my things were to be taken to the storage facility in Knoxville. They gave me a contract to sign which I did and I sent in the deposit. On the day of the move, the movers were not only 8 hours late, but showed up with 7 wardrobe boxes for a FULL PACK! Needless to say, they could not complete the move so they left that evening, went to an office supply company and purchased the necessary moving supplies.
Two days later, they finally finished the move (as the new owners of my home were trying to move in)and the driver presents me with the outrageous invoice which I refused to sign.
He told me that if I didn't sign they would unload my things in the front yard. So I signed the form adding "under duress" under my signature. They left with $4600.00 and all my belongings. Then they took my things to someplace in Georgia.
I called the company and told them that I was very displeased with the service and wanted a discount or to at least only pay the cost of the estimate. When they told me they would not release my furniture until I paid them cash in full, I consulted a lawyer who told me that it is illegal for them to hold my furniture. I contacted the company again and told them that I was going to go with the Sheriff in Georgia to pick up my things and he told me "Well, try to find your things, then".
So basically they held my things for ransom until i paid them a considerable amount over the estimate. When my things arrived, I had, among other damages, black mold growing on several items including my dining room table, scratched and dented appliances, and several missing items. I filed a claim with the claims department five weeks ago and have yet to hear from them. So I am out over 7,000.00 and have a lot of damaged stuff!!!
Holly Knoxville, TN
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This report was posted on Ripoff Report on 01/28/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/White-Glove-Moving-And-Storage/Jersey-City-New-Jersey-07306/REVIEW-White-Glove-Moving-and-Storage-Feel-safe-confident-and-secure-about-doing-busine-12642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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