SPECIAL UPDATE: May 2 2012: White Glove Moving remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. White Glove Moving is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.Rip-off Report REVIEW:
To date, White Glove Moving has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, White Glove Moving has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever White Glove Moving remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
EDitor's UDATE: Positive Rating and Recognition has been given to White Glove Moving and Storage
for customer excellence & professionalism from Rip-off Report. White Glove Moving & Storage is the first moving company in the United States to be Verified by Rip off Report.
This EDitor has reviewed the Reports regarding White Glove Moving and Storage and has found that out of over 18,000.00 moves White Glove Moving & Storage only sustained 10 complaints of which 2 were found to be posted by an unscrupulous competitor. The small number of reports in relation to clients shows that White Glove Moving and Storage has a customer vision presence from the CEO on down. Rip-off Report found that all issues that were resolved as part of Rip-off Report's Corporate Advocacy Program. However that is not good enough for White Glove Moving and their executives who have have worked with the Rip off report in order to implement customer vision program so that they can be the industry leaders in an industry fraught with bad service and scammers.
Consumers can feel safe, confident and secure in using White Glove Moving and Storage with the knowledge that they belong to the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program which places the consumer first.
No moving company has ever committed themselves like White Glove Moving and Storage has to the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. They are a unique shining example of commitment to the customer in their field of work. Read our investigative report and White Glove Moving and Storage's 100% commitment to customer satisfaction. How can you not trust a company that is working this hard to satisfy their customers and has been in business for 18 years.Read more about White Glove Moving & Storage Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
White Glove Moving & Storage gave low quote ($825.00) vs. what the actually bill was ($3,640.00). Rip-off! Jersey City New Jersey
This is a complaint against White Glove Moving & Storage. 930 Newark Ave 5th Floor Jersey City, NJ 07306 (201) 222-8300
On Feb. 29, 2004 I had spoke with a representative of White Glove about using their company. I needed a company that would pack and move for me. I was in a car wreck and was unable to do it myself. After searching several websites on moving companies, theirs was the lowest quote.
I spoke with Allen Vega and told him what needed to be packed and how much I had. I did a walk thru of my 400 sq ft. studio apartment and named off each item and gave him a guessing amount on dishes, clothes, books and other misc. items. He said I would be under the 1500 lbs, he even said by a couple hundred pounds. I had some plastic tubs that I had used when I moved to VA so I packed as much as I could in those.
I did sign a contract with Allen/White Glove and my fault, didn't read the fine print. Allen told me I was to pay $200.00 by phone and then an additional $200.00 when the movers arrive at my apartment. The remaining balance of $425.00 was to be paid when they drop off my belongings to the new residence in KY. Allen Vega told me the only additional expense would be for the boxes. Well here comes the surprise!
When the mover (Eli) arrived at my apartment on 2/19/2004 he didn't even know that there was packing involved with this job, He was upset and told me I would be better off using U-Haul and doing the job myself. I told him I couldn't that I had a flight out the next day. He said that this job was going to be a lot more than the $825.00 I was quoted.
I called the office to talk to someone about the additional expenses the mover was telling me about. The manager told me he wanted this to be a pleasant moving experience and that they would not charge me the packing charge. The packing charge is when they pack a box that cost you $15.00, you pay an additional $15.00 for the mover to pack it. This one box of items is now costing you $30.00.
I had my hands tied at this point. I had a flight going out the next day and couldn't do this move alone. So I proceeded with the move. During this time, Eli talked to his boss Isaac Cohen and came back and told me Isaac laughed at the idea of me getting a discount. With all said, I still had to go on. Elis help wasn't on time, so I helped him pack my clothes. He taped the boxes and I packed them, thinking this would save time.
The help finally arrives an hour late. This help of his is a man in his 60's. Eli decides that he will pack everything and have his help load the truck. As I waited and watched, Eli makes jokes at the expense this move is going to cost me. Kept saying cha-ching when he used tape. 33 rolls total was used on my move. I also asked why he was using USED boxes. The price they are charging me per box is for NEW ones. With Eli and his help they were there until 12:00am. I question how long it took. There was periods they both went to the truck and didn't come back up to the apartment for 40 minutes. Regardless the job was finally packed.
Allen Vega told me that I would get an email or phone call to let me know when it should arrive. On Monday Feb. 23,2003 I called the office to find out when I was to receive my belongings. This is the schedule of calls it took to actually get an answer
9:00am -Talked with Alan Vega, he told me to call 1-888 609-6333. Which I spoke with Isaac Cohen. Isaac Cohen said he would call me back at 9:30am.
11:30am Called Isaac- he told me to call 1-800-256-0139 and talk to Nick. Called and Rick said he would give Nick the message I called.
11:45am- I called again and was told my call would be returned.
1:15pm- I called again and once again I was told I would get a call back in 10 minutes.
2:15pm- I called and talked to Nick, which Nick tells me that Isaac Cohen will be calling me back in a few minutes.
2:31pm- I called and left a message with the owner Danny Akrish at 201-222-8300 ext. 333
3:15pm- I called and got put on hold. No one ever came back to the phone so I hung up.
3:19pm-Isaac FINALLY called me and gave me the quote of 3,640.00 .I was so stunned I hung up on him.
On the next day, Feb 24,2003 I called to speak to someone to let them know what I went through. I figured I didn't do my homework on the company and got scammed now I just want my belongings. The first person I got in contact with was Karen. She put me through to Stephanie. I was told that was the general manager. I am assuming it is the owner's wife. While on the phone with her, I was trying to let her know of what happened and she kept interrupting me. I asked her several times to let me talk and she got louder and said they have done nothing wrong. I never said they did, I was just trying to tell her what I went through.
Seeing as I was getting nowhere with this company, I wanted to find out when my belongings would get to KY. She said she would call me back. A few hours later I do get a call from her. She stated that I would get a 20% discount on the service for packing, which I was originally told that it wasn't going be charged at all.
When I asked Stephanie to fax me the final bill, she sends over all the forms I already have with a bill that does not show the 20% discount. I send a fax back requesting a bill with the new total. She has Karen call and tell me on the phone what it would be. So I in turn send another fax with the new total and ask her to sign n return to me. A few hours later, I finally get the fax. I still never got a phone call when the movers were to arrive.
On Tues. March 4, 2004 the movers arrive to unload my belongings. On his bill it still shows the full amount without the 20% discount. I showed him my copy of the fax, he called the office and verified. While I'm checking off items there are two boxes without stickers that I questioned. I haven't been able to go through my packages so if there is breakage I do not know of it as of yet. The boxes are banged up and some torn. On the items that were covered with the $6.00 rental blankets there was some chips in the wood. Then to top off the great moving experience, the movers threw their trash in the front yard of where my belongings came too.
The problem I have with this company is that I feel its false advertising. I checked with a local mover in KY and told him what I had told Allen Vega in the beginning as what I have that needs to be moved and he said he would have quoted me at least 3,000 lbs, unlike the less than 1500 lbs Allen gave me. This is a lesson learned.
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