- Report: #158750
Report - Rebuttal - Arbitrate
Complaint Review: White Glove Moving & Storage
White Glove Moving & Storage930 Newark Ave Jersey City, New Jersey United States of America
REVIEW: White Glove Moving and Storage, Feel safe, confident and secure about doing business with White Glove Moving & Storage - commitment to 100% customer satisfaction.
*UPDATE: Ripoff Report REVIEW: White Glove Moving & Storage resolved all issues reported, commitment to total customer satisfaction - safeguards for their clients - consumers can feel secure when doing business with White Glove Moving & Storage
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SPECIAL UPDATE: December 21 2012: White Glove Moving remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. White Glove Moving is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, White Glove Moving has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, White Glove Moving has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever White Glove Moving remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com
This EDitor has reviewed the Reports regarding White Glove Moving and Storage and has found that out of over 18,000.00 moves White Glove Moving & Storage only sustained 10 complaints of which 2 were found to be posted by an unscrupulous competitor. The small number of reports in relation to clients shows that White Glove Moving and Storage has a customer vision presence from the CEO on down. Rip-off Report found that all issues that were resolved as part of Rip-off Report's Corporate Advocacy Program. However that is not good enough for White Glove Moving and their executives who have have worked with the Rip off report in order to implement customer vision program so that they can be the industry leaders in an industry fraught with bad service and scammers.
Consumers can feel safe, confident and secure in using White Glove Moving and Storage with the knowledge that they belong to the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program which places the consumer first.
No moving company has ever committed themselves like White Glove Moving and Storage has to the Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. They are a unique shining example of commitment to the customer in their field of work. Read our investigative report and White Glove Moving and Storage's 100% commitment to customer satisfaction. How can you not trust a company that is working this hard to satisfy their customers and has been in business for 18 years.
Read more about White Glove Moving & Storage Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
White Glove Moving & Storage Interstate move. Ripoff They took my money up in front. Did not show up for the move. Jersey City New Jersey
I was moving from PA to FL. After internet search I decided to go with "white glove moving & storage". My contact person Ben Teller requested money deposit up in front. Because my location (middle of nowhere) I was asked to pay the minimum ($1600 despite actual load, so it is worth driving to distant location). I did agree to those conditions. We set up a pick up and delivery dates in 6 weeks advance. There was no problem. On the day of pick up nobody showed up. Nobody called me. I called to find out that they were not going to do my move. Reason being "when we scheduled your move we were hoping to get something else in that area (until last minute) but it did't happen so we won't move you now, but we'll be glad to move you in 6 weeks". Althoug I was able to recover my deposit. I had to hire another moving company on one day notice (which was very difficult and expensive). I'm sure they contine to do the same on regular bases to unsuspecting costumers.
Artur naples, Florida
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This report was posted on Ripoff Report on 09/28/2005 07:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/White-Glove-Moving-Storage/Jersey-City-New-Jersey-07306/REVIEW-White-Glove-Moving-and-Storage-Feel-safe-confident-and-secure-about-doing-busine-158750. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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