SPECIAL UPDATE: December 21 2012: White Glove Moving remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. White Glove Moving is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.Rip-off Report Review:
To date, White Glove Moving has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, White Glove Moving has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever White Glove Moving remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
EDitor's UDATE: Positive Rating and Recognition has been given to White Glove Moving and Storage
for customer excellence & professionalism from Rip-off Report. White Glove Moving & Storage is the first moving company in the United States to be Verified by Rip off Report.
This EDitor has reviewed the Reports regarding White Glove Moving and Storage and has found that out of over 18,000.00 moves White Glove Moving & Storage only sustained 10 complaints of which 2 were found to be posted by an unscrupulous competitor. The small number of reports in relation to clients shows that White Glove Moving and Storage has a customer vision presence from the CEO on down. Rip-off Report found that all issues that were resolved as part of Rip-off Report's Corporate Advocacy Program. However that is not good enough for White Glove Moving and their executives who have have worked with the Rip off report in order to implement customer vision program so that they can be the industry leaders in an industry fraught with bad service and scammers.
Consumers can feel safe, confident and secure in using White Glove Moving and Storage with the knowledge that they belong to the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program which places the consumer first.
No moving company has ever committed themselves like White Glove Moving and Storage has to the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. They are a unique shining example of commitment to the customer in their field of work. Read our investigative report and White Glove Moving and Storage's 100% commitment to customer satisfaction. How can you not trust a company that is working this hard to satisfy their customers and has been in business for 18 years.Read more about White Glove Moving & Storage Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
White Glove Moving broke and dismantled my items and held items hostage Ripoff Bayonne New Jersey
I hired White Glove for a long distance move. I hired them based on their insistance that their reputation was the most important thing to them. They provided information on how NOT to get ripped off by moving companies and I felt good that they were the reputable choice.
The pickup went fairly well, they were on time and courteous--the drop off and ensuing weeks were a different story. The movers indicated that they weren't told that I lived in a walkup building--in fact I had made it explicitly clear to Brianna that I lived 2.5 flights up, she indicated no extra charge. The movers said they needed an additional $150 to deliver my things up te stairs, I said I did not happen to have an extra $150 on me and they indicated that they would lower it to $100 and wait to unload the items until I got back from the bank. When I resisted they said I could call the call company Monday morning (it was a Sat when they delivered) to reschedule delivery if I didn't want to give them the $100. They held my items hostage until I paid them an extra $100--which they wrote up on the contract as a "long delivery charge."
When my goods were delivered to my apartment in D.C. one box was completely destroyed (wet and soggy). The explanation was they had just come from Chicago and the weather was snowy there--why my things were subject to Chicago's weather was not explained. Of course it was a box of photos and frames which were ruined and irreplaceable. Their response--call the claims department. Items in EVERY box were broken, my suicases, lamps, glasses, plates, photo frames. Additionally, they dismantled a shelving unit because "it took uo too much room" this is something that I have no idea how to put back together and had to throw away.
Their claims process is ridiculous too because they reimburse based on weight if you do not buy extra insurance--so my broken floor lamp will bring in a hefty $4 though to replace it will cost upwards of $100. You also have to have original receipts for all of the items you are claiming--as if when you are moving you keep receipts for wine glasses. The claims process was purposely ridiculous and time consuming to force you to give up.
I may as well have not moved any of my items and just bought new because it seems that's what I am forced to do antways. My advice DON'T HIRE THEM!!!!
U.S.A.Click here to read other Rip Off Report list of other Moving CompaniesClick here to read other Rip Off Reports on National Moving Network and other various transport companies ripping off the consumer