- Report: #112571
Report - Rebuttal - Arbitrate
Complaint Review: White Glove Moving
White Glove Moving930 Newark Avenue Jersey City, New Jersey United States of America
REVIEW: White Glove Moving and Storage to always make things right and to err on the side of their customers. Feel safe, confident and secure about doing business with White Glove Moving & Storage, Committed to customer to the best moving experience ever..
*UPDATE: Ripoff Report REVIEW - White Glove Moving & Storage resolved all issues reported, commitment to 100% customer satisfaction - safeguards for their clients - consumers can feel secure when doing business with White Glove Moving and Storage
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SPECIAL UPDATE: December 21 2012: White Glove Moving remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. White Glove Moving is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, White Glove Moving has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, White Glove Moving has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever White Glove Moving remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
This EDitor has reviewed the Reports regarding White Glove Moving and Storage and has found that out of over 18,000.00 moves White Glove Moving & Storage only sustained 10 complaints of which 2 were found to be posted by an unscrupulous competitor. The small number of reports in relation to clients shows that White Glove Moving and Storage has a customer vision presence from the CEO on down. Rip-off Report found that all issues that were resolved as part of Rip-off Report's Corporate Advocacy Program. However that is not good enough for White Glove Moving and their executives who have have worked with the Rip off report in order to implement customer vision program so that they can be the industry leaders in an industry fraught with bad service and scammers.
Consumers can feel safe, confident and secure in using White Glove Moving and Storage with the knowledge that they belong to the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program which places the consumer first.
No moving company has ever committed themselves like White Glove Moving and Storage has to the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. They are a unique shining example of commitment to the customer in their field of work. Read our investigative report and White Glove Moving and Storage's 100% commitment to customer satisfaction. How can you not trust a company that is working this hard to satisfy their customers and has been in business for 18 years.
Read more about White Glove Moving & Storage Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
White Glove Moving is flat out lying! Scam! Hidden costs! Jersey City New Jersey
I wish I had discovered this site before I attempted to use White Glove Moving for our move last year. We had been scammed in the past by a moving company, and so I personally handled all the details with this company to prevent it from happening again. They were the only company we could get to move us on the particular day we needed, at short notice. I got a phone estimate which was rightin line with other quotes we had recieved, and we even had an okay review from someone who had used them before.
I don't typically get taken in by scams - I am a pretty careful consumer. After recieving an estimate of $650, (and an oral guarantee that it would not exceed that by more than $100), I asked for a detailed description of any charges not included in that quote. I was told the only addtional charges would be for packing materials. I told them that I had packed everything myself with my own materials, so that would mean there should be no additional charges, and I was told that was correct. When the movers showed up, they verified the phone quote, and again said the only thing extra would be for packing materials. Having moved twice before, I know that it's much cheaper to use your own materials, and so I had done so.
The movers then start taking out boxes and packaging to wrap our mattresses, and each individual piece of furniture (which would not even fit in a box). I asked them why they were doing this, no other mover would put mattresses and dressers in boxes. They told me that was there policy. Starting to get suspicious, I asked if there were extra charges for these boxes, and they admitted there were, but they wouldn't be too much, and they just wanted to get started moving the stuff, as we were wasting time.
I refused to let them touch another item, until I walked through our aparment with them and had them point out all the things that had to be wrapped and how much it would cost. They finally admitted that the packaging would add an additional $850 to the bill. I tried calling their manager, but no one was available to speak to me on the phone. Furious, I kicked them out of our house.
I ended up going over on our lease because we couldn't move that day, and that cost me several hundred dollars, but I refused to be cheated by these crooks. I hope no one else has to be subjected to their sleazy way of doing business. I apologize for the lengthy rant, but his occured almost a year ago, and my blood still boils every time I think about it.
E. B. East Brunswick, New Jersey
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This report was posted on Ripoff Report on 10/12/2004 11:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/White-Glove-Moving/Jersey-City-New-Jersey/REVIEW-White-Glove-Moving-and-Storage-to-always-make-things-right-and-to-err-on-the-side-112571. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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