• Report: #984449

Complaint Review: WhitePages.com

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  • Submitted: Wed, December 19, 2012
  • Updated: Wed, December 19, 2012

  • Reported By: Sidney — Illinois United States of America
WhitePages.com
Internet United States of America

WhitePages.com Did not fully remove my personal information from their main website or mobile site, the mobile site has my full street address and map showing exactly where I live, placed 4 requests and got only on , Internet

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The internet search site for White Pages allowed me to claim my listing and remove it from the Whitepages.  However when I went back to the main page to search for my name weeks later to confirm it was removed it said it found 1 person and still showed: my Full Name, Street, City, Zip and associated people on the main search page.  When I clicked on the listing it said no record found so I could make no further effort to claim or remove the listing.  I then was curious what was on the mobile site for the listing.  I have the White Pages app on my iPhone so I searched for my name and low and behold, my full name, street address, and map showing exactly where my house is pops up.  I e-mailed White Pages 4 times about this since they have no customer service phone number to call and received only 1 automatic reply back shown below:

Hello from WhitePages, Thank you for contacting Customer Support. In an effort to better assist our customers, we continually update our Customer Support site with answers to the most common questions.  While we cannot respond to every individual email, rest assured that every email received will be read and logged. Please be sure to visit our list of Known Issues.  Visit Frequently Asked Questions for immediate assistance.  To remove your information from please go to the Removal Instructions To Add, Edit or Remove a Business Listing please go to the How do I Add, Edit or Remove a Business Listing Instructions. Thank you for choosing WhitePages!  Regards,  WhitePages Supportwww.whitepages.com

I want my listing removed for my safety and stressed this in all 4 of my e-mails to them and I find it unaccceptable that I have no rights to not have my personal information removed upon request and that it was published in the first place without my permission.

Frustrated...

This report was posted on Ripoff Report on 12/19/2012 12:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/WhitePagescom/internet/WhitePagescom-Did-not-fully-remove-my-personal-information-from-their-main-website-or-mo-984449. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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