• Report: #188711

Complaint Review: Whiteovernight

  • Submitted: Wed, April 26, 2006
  • Updated: Thu, May 04, 2006

  • Reported By:Huddleston Virginia
Whiteovernight
whiteovernight.com Internet U.S.A.

Whiteovernight, Whiteovernite RIPPED OFF, NO REFUND FOR GOODS NOT ORDERED AND RETURNED RIPOFF Canada Internet

*UPDATE Employee: Case In Point

*Author of original report: NICE TRY.....JOHNNY BOY!

*UPDATE Employee: Operations

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I ordered what I thought to be a risk free trial with a shipping charge of $3.95. Seven days after, my creditcard is charged $106.-- for product from this company. Before having even received the free trial. What is the point of a free trial if you dont even get to try it and see if you wish to order this product. I can find no return or refund policy on the website at all. I think this is incredibly dishonest and I hate to think how many people have been left out of pocket as a result of this scam. As a result I am instantly charged overlimit fees and have incurred more overlimit fees, three in total because of this charge. I have had to call my credit issuers repeatedly and they tell me that I must wait 30 days from when the product was returned until they can do anything. Even after telling them what this company told me:"That there would be no refund issued and that I had to take it up with the creditcard company if I wanted to file a fraudulent charges dispute". In the meantime my fees keep climbing and I simply cannot afford to pay them.

Amber
Huddleston, Virginia
U.S.A.

This report was posted on Ripoff Report on 04/26/2006 12:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Whiteovernight/internet/Whiteovernight-Whiteovernite-RIPPED-OFF-NO-REFUND-FOR-GOODS-NOT-ORDERED-AND-RETURNED-RIP-188711. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Case In Point

AUTHOR: White - (U.S.A.)

Thank you for your reply...it solidifies my feelings towards those who want something free. You should join Columbia House...you can get about 20 cd's for a penny...

Sorry for your bad experiance with WhiteOverNite. All the best.
Johnny
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#2 Author of original report

NICE TRY.....JOHNNY BOY!

AUTHOR: Lilbear - (U.S.A.)

Well that was a nice attempt at trying to GLOSS OVER THIS SCAM and you said everything that anyone who's been ripped off would expect you say.

The BAD consumers that you mentioned trying to get something FREE are replying to offers that have been sent to THEM in THEIR email UNSOLICITED by THEM and if these are bringing you so much BAD PRESS then why exactly do you AFFILIATE YOURSELVES with these INTERNET SCAMS! AND WHY DO YOU OFFER A FREE TRIAL SAMPLE AT ALL????

Dont try to act like a victim. Fact is your terms and conditions are NOT easily found and personally I had to email your company to get them and NO DOUBT you have changed this on your site by now as we all know how easy it is to go in and change things when you NEED to. DONT WHIP OUT THE HALO TOO SOON!

When I finally did get a copy of the TERMS...it does say that you will send that first NON REFUNDABLE order out within 14 days but you waste no time in DEBITING THE ACCOUNT and sending it within 7 days you DONT even give any opportunity for the "FREE SAMPLE" to arrive and BE TRIED, giving the CONSUMER a chance to decide whether or not they want to go ahead and purchase your product and if your product is so wonderful then why do you feel the need to make that first order NON REFUNDABLE....I personally know of NO other company that does this standing behind their product and refunding when returned regardless.

People are not saying they NEVER MEANT TO ORDER, they are saying that they thought they were ordering a RISK FREE TRIAL SAMPLE!...not getting bled for over $100 for something they HAVENT EVEN HAD THE OPPORTUNITY TO TRY!

As far as your friendly team of staff so eager to help and CALL US! HAH! well what a load of rubbish that is....I and Im sure many others have called with our concerns and my personal experience was met with a rude and smug girl on the other end offering NO SATISFACTION whatsoever and no doubt laughing as soon as we hung up!

I have personally found HUNDREDS UPON HUNDREDS of complaints about this company not only on this site but three or four others....HOW CAN SO MANY PEOPLE BE WRONG?????????

THIS "DO NOT CALL YOUR BANK AS WE ARE PROHIBITED BY BANK RULES TO CRDIT YOU" I find that very hard to believe......IN FACT YOUR OWN STAFF ADVISED ME AND IM SURE OTHERS TO TAKE IT UP WITH THEIR BANK OR CREDIT ISSUER IF THEY FELT THEY HAD A PROBLEM......PLEASE EXPLAIN!!

If you are so CONFIDENT that your product is so GREAT then why dont you modify your selling tactics to a more resonable and consumer friendly method like actually giving people the chance to try the "FREE SAMPLE" and decide whether or not they actually want to spend over a hundred dollars on it?....Like the honest companies that operate over the internet?...Just imagine if you were to do this then you wouldnt receive all this "BAD PRESS" and NO ONE WOULD HAVE CAUSE TO COMPLAIN...Would They?
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#3 UPDATE Employee

Operations

AUTHOR: White - (U.S.A.)

Dear unhappy WhiteOverNite purchasers,

I am a representative of the company and wish to clear the air over this disturbing press we are receiving. Firstly, we have sold over one million units of WhiteOverNite to satisfied customers...customers who read and understand that they are receiving a free supply of WhiteOverNite along with an obligation to receive the full order. Our customers want whiteovernite every month. We NEVER hide terms and conditions and have no reason too...our customer service team of 30 men and women are happy to help you if you did not understand the terms and conditions and wish to discuss the situation.

NOW, please understand our position... there are a lot of BAD consumers who are trying to get something FREE.. a free Ipod, big screen etc.. you place an order than dispute after we have shipped an order that cost us over $50.00 in advertising dollars alone.. THIS should be a crime.. who is the victim now? Not to mention you call your bank to dispute! PLEASE NOTE: No one ever put a gun to your head to order in the first place! You should hear the calls.. we even have a supposed blind person say they never meant to order! You never meant to put all of your personal information into our secure system.. credit card security code.. phone #.. terms understood.. YOU NEVER MEANT TO ORDER??? Case in point.

NOW, if you have a ligimate problem/ concern/ question...PLEASE call us toll free at 800-566-0959 or email at cs@whiteovernite.com BE PATIENT... we're busy placing orders for real customers.

DO NOT CALL YOUR BANK AS WE ARE PROHIBITED BY BANK RULES TO CREDIT YOU AND ARE FORCED TO TAKE YOU TO COLLECTIONS AS YOUR PURCHASE IS A BINDING LEGAL CONTRACT. Call US and we are happy to remedy any problem you may have... but we will not tolerate "I didn't mean to order".

Lastly, If you did not receive your product... CALL US and we will reship to you absolutely free. We want ONLY happy customers.

For those of you who understand that whiteovernite will save you hundreds and hundreds of dollars by not having to pay $400.00 or more at the dentist for the SAME results...we thank you for your purchase and hope you are smiling and showing off your white teeth.

Johnny
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