- Report: #1167026
Report - Rebuttal - Arbitrate
Complaint Review: Whitetail Electronics
Whitetail Electronics3208 Peach St Erie, Pennsylvania USA
Whitetail Electronics Unwilling to refund purchase price for complete System Failure, lack of owner contact Erie Pennsylvania
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In March 2012, I contacted Whitetail Electronics. I explained I live in a high-crime area, alone and I need to be able to see if anyone is on my property while I am away as well as have recordings 24/7. Whitetail Electronics advised of a wireless system stating this system would be "Perfect" for me. The wireless receiver can go up to 120' so no need for wiring and then a separate video recorder can be purchased which will record 24/7. I purchased two cameras, a wireless router-to connect the cameras and video recorder to my wi-fi for Internet viewing. Shortly after installation, they had to REPLACE the original video recorder. ALSO, they suggested hard-wiring my rear camera at an additional cost to me - due to the wireless system wasn't able to work wirelessly after all.Periodically over the last 2 years, I have had no service many times. In order to avoid costly service calls ($72 per hour + drive time), I called Whitetail Electronics and they advised me to reset breakers, GFCi's, shut the whole system down, and advised maybe the company was doing updates. Eventually the service did resume. However, in March 2014, I again found no front camera texts and no video recordings for some time. I contacted the Napco manufacturer directly to avoid a service call and avoid having to take off work. They advised the same - couldn't determine reason. Whitetail Electronics had to come. Whitetail Electronics took my SECOND malfunctioning video recorder, replaced the wireless receiver and ordered a new front camera. In the mean time, the rear camera is not working. EVERY PIECE of Equipment has failed and the IVR/Internet Video Recorder failed TWICE in two years. I am still waiting for the video recorder and front camera to be returned - and now the rear camera not working. This will be the THIRD video recorder. Also, I had to pay one year of monthly service up front in March 2014. Right after sending in the up-front payment, my system failed = NO SERVICE and still paying for service. Whitetail was contacted in April as soon as I noticed. Sometimes when you don't get recordings or texts, you just think there is no activity. I don't know an exact date it stopped working properly. I have tried to speak with the owner, but Gregg Butala refuses to verbally communicate with me - having his employees do all of the communication. Gregg Butala did respond to me with one email, detailing how incorrect I was, but offering no resolutions at all. Debra of Whitetail Electronics did send me a reply advising I could cancel my services if I would like with no refund at all. So, now I am left with a completely useless system that doesn't work, and Whitetail Electronics refuses to do anything except install new pieces of equiment and CHARGE me additional costs to do so each and every time. I advised Whitetail Electronics I have absolutely no confidence the new pieces would work any better than the first, and I just want an amicable solution - I would like a refund of that annual monitoring fees and some kind of resulution to refund me some costs on the repeatedly failing security system with NO response. Whitetail Electronics has since sent me a monitoring service cancellation notice they initiated - and again, the $238.80 annual up-front service fee is not refunded. In my opinion - stay away from Whitetail Electronics.
This report was posted on Ripoff Report on 08/03/2014 07:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Whitetail-Electronics/Erie-Pennsylvania-16508/Whitetail-Electronics-Unwilling-to-refund-purchase-price-for-complete-System-Failure-lac-1167026. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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