• Report: #468982

Complaint Review: Whole Foods Market

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  • Submitted: Mon, July 13, 2009
  • Updated: Sat, April 28, 2012

  • Reported By:Medford Massachusetts
Whole Foods Market
115 Prospect St. Cambridge, Massachusetts U.S.A.

Whole Foods Market RUDE CASHIER-"Glaber". Cambridge Massachusetts

*Consumer Comment: Paranoid Shopper

*Consumer Comment: ...okay

*Author of original report: Recent encounters

*Consumer Comment: Boo hoo

*Consumer Comment: I would like to know..

*Consumer Comment: ....and you were ripped-off....

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Weekday Mornings Cashier is very rude - A black man named "Glaber". I love Whole Foods Markets, but avoid this location until 3pm. I finally had enough of him and complained to the company. I told the company I am sure he is a reliable employee as I know he has worked at the store for many years, but he does not belong in a Cashier's position. He does not treat people professionally or friendly. He is very rude. He should be stocking shelves. I did not receive a response, and he is still working as a cashier, so I must vote with my feet and shop at other Whole Food stores unless it's 3pm or later. I have shopped at many Whole Foods in Boston/Cambridge and never had a problem with any other employees at any of their stores. An elderly man I know has told me he has had the same experience with this cashier and avoids him when possible. If you shop there on weekdays between 8am to 9am, he is usually the only cashier working.

Jagonga
Medford, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 07/13/2009 08:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Whole-Foods-Market/Cambridge-Massachusetts-02139/Whole-Foods-Market-RUDE-CASHIER-Glaber-Cambridge-Massachusetts-468982. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Paranoid Shopper

AUTHOR: 1down5upgeargirl - (United States of America)

You're just paranoid.  He's not keeping an eye out on you. He left his register and went outfront because he is 'front lining'.  Front lining is big with Whole Foods and many other retail stores. You stand outside your register as a welcoming gesture and to grab anyone who looks like they need help, or to say hello as they walk by. It's a way to ensure everyone who walks in the door is helped and greeted.  The employee coming and standing by you was most likely facing merchendise or doing a store sweep or asked to checke a price for a cashier.  Sadly, he should have said hello and asked if you needed help since he was standing so close.  You would be very surprised at the many 'hats' everyone wears when you work at Whole Foods.  Sometimes people think you're following them around when you're incharge of sweep walks.  You walk up and down every aisle with or without a broom, every hour to make sure there are no spills and the store is clean.  Sometimes other employees will be asked to check a price or who knows what. You just don't know. I think they should make it a law for everyone to work a mandatory 1 month in grocery retail in their working career. Not many people understand how retail  works and the way some perceive it is completely wrong and sometimes offensive. Like if something rings up wrong, people accuse the cashier of 'ripping' them off. Sometimes you get yelled at for not having orgainc blueberries, and you get blamed. It's crazy.  Just relax and don't let the cashier Claber inimidate you.  You're only letting him win.  Sometimes it's hard to pretend to be nice and happy when you've been on your feet for almost 9 hours trying to help people non stop.  Some of the weirdest, paranoid, self-entitled, meanest people I've ever met were Whole Foods customers and when you have them come through your line all day long it gets very tiring. He and everyone else there is just tyring to do their job, just like you are there just tyring to shop. Relax.
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#2 Consumer Comment

...okay

AUTHOR: Zan - (USA)

Are you sure you aren't just paranoid?  If people linger on certain aisles and/or make a lot of perimeter passes at any kind of store, they're likely to attract some attention by the employees.  Check to make sure you aren't making yourself look suspicious, before you jump to a conclusion like this.

Also, you never explained how he is rude.  Does he not greet well or hold conversation?  Is it his tone of voice?  there needs to be more explanation here.
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#3 Author of original report

Recent encounters

AUTHOR: Jagonga - (U.S.A.)

Update on Glaber, the  cashier.  (FYI-He is a black man with an accent.  He looks Haitian.   He wears a name tag).  I have been going to this store in the evenings to avoid him, and it appears Glaber's hours have been changed. He now finishes at 7pm.  Recently, during a number of times  I have shopped at this store,  I have noticed  that an  employee has been following me as if they think I am trying to shoplift.  I am not imagining this.  It has not happened when I shop after 7pm and Glaber is gone for the night.  Last night, an employee came up to me and stopped right next to me and watched as I was taking 2 cans of soda off the shelf to put in my shopping basket.  I stood there, made eye contact,  and waited a few seconds to see what would happen.   The employee then walked away, and I continued on with my shopping.  I believe Glaber the cashier is upset and just trying to get revenge on me, so he is obviously saying something to the effect that I have been acting suspiciously in the store.  He thinks this will keep me away from this store.  I approached the cold beverages to get a water which is right next to the courtesy booth and the casheir area.  Glaber was in the courtesy booth and saw me when I  entered the store.  He obviously kept a lookout to see when I would be approaching the checkout area.  He purposely exited the booth so I would have to be face to face with him when he passed me.  I made eye contact and said nothing.  He is probably hoping I will complain, because it could lead to me being asked not to shop at this location anymore.  I have no crime record, so this is all foolish.  I know financially this isn't a rip off, but I want to make his behavior public.  A lot of times, this store location is convenient, which is why I shop there often.   
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#4 Consumer Comment

Boo hoo

AUTHOR: Stacey - (U.S.A.)

The cashier is rude - so what?? What is the rip off???
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#5 Consumer Comment

I would like to know..

AUTHOR: Gruppa - (U.S.A.)

in what way Whole Foods or the cashier ripped you off as well.
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#6 Consumer Comment

....and you were ripped-off....

AUTHOR: Ken - (U.S.A.)

HOW????
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