• Report: #168504

Complaint Review: Whole Health Products

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  • Submitted: Mon, December 19, 2005
  • Updated: Mon, April 17, 2006

  • Reported By:Fairview Park Ohio
Whole Health Products
1500 Kansas Ave., Suite 3E Longmont, Colorado U.S.A.

Whole Health Products ripoff, also has auto-ship program like Lean Life PM Longmont Colorado

*Consumer Comment: Had same problem as this consumer.

*Author of original report: BBB finally gets response from WholeHealth

*Author of original report: calling or emailing WholeHealthProducts?

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On October 24, the same date on which I encountered my problems with LeanLife PM (see my related report), I also ordered free samples of Cortiban plus, with which I received a few days later a papaya-based extraxt to control stomach bacteria as well as a bottle of Multimaxx multi-vitamins. I did not get sick, but after six weeks of using it, I did not record any weight loss - but a weight gain! So it was largely ineffctive!

On December 12, however, I received a second shipment outside my apartment door. This is despite calling Whole Health Products' 1-800 number in early November to say I did not want an auto-shipment - mindful of the similar experience I had had with LeanLife PM / Novapointe / Efullercom. But nevertheless, I received this auto-shipment anyways. Only now, it's $74.90. Calling them did not get me a refund after I had re-sent/rejected this shipment back to them.

On December 14, I filled out an unauthorized use of an ATM card form with my bank. I fully expect a refund of my $74.90.

Chris
Fairview Park, Ohio
U.S.A.

This report was posted on Ripoff Report on 12/19/2005 11:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Whole-Health-Products/Longmont-Colorado-80501/Whole-Health-Products-ripoff-also-has-auto-ship-program-like-Lean-Life-PM-Longmont-Colora-168504. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Had same problem as this consumer.

AUTHOR: Penny - (U.S.A.)

I had also bought a free sample of this product. And also tried to cancel. This was also in Nov.
Dec of last year. I finally got it cancelled and I got my money back. But it was almost impossible to get through to any one to talk to. There customer service sucks.You call and call and no one will ever answer. Or you get some answering machine.

After a week of constant calling I was able to get through. I did recieve a really nice rep that walked me through the cancelling process and how to ship the merchandice back with a number on the package. I still am out the shipping and handleing and they only gave me a percentage of what I paid. I have to back this consumer. I too was frustrated with them simply because the whole time I was trying to call and they had the full amount of my money in there pockets,my visions were of some fat cat sitting on the beach with a margarita while I sat at home with a million bills to pay and an unauthorized charge to my checking account.

There should be a law against these autoship programs. They should have to have a signature signed and notorized before they can have accesss to your account. If you have a clear agreement in front of you you might not be so quick to get there"free sample". LOL
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#2 Author of original report

BBB finally gets response from WholeHealth

AUTHOR: Chris - (U.S.A.)

This is from Lori Lannholm of the Denver BBB:

COMPANY'S RESPONSE:

Response dated 3/27/06:


Ms. Lannholm,



Mr. S***** signed up for recurring shipments of the CortiBan product on 10/22/05 through our website. The offer states that a trial of the product is sent for only a $4.95 shipping and
handling charge. After the trial is over, the customer is sent recurring monthly shipments for $69.95 + $4.95 shipping and handling until they call in to cancel their account. We have no
record of any customer contact before 12/23/05, at which time the customer?s account was cancelled only because they returned a
package to us. The package was not returned with an RMA number, so it was not eligible for credit. The customer has already disputed this charge with their credit card company, so we feel
that no further action is necessary on our part. However, if the customer chooses to withdraw their dispute with their bank, we will issue a credit to their credit card for the returned
shipment.

Thank you,
Steven Vanderburg
Customer Service Supervisor
Boulder Nature Labs, Inc.


My response:

Dear Lori and Steven,

No, Steven, I do not want your money, because I had to get the money back though my credit card company. I have it now, only because they were in my corner.

(This is because RipOffReport asks us as consumers to file an affidavit for unauthorized debit/credit card use - it worked this time!!!)

When I tried to call your WholeHealth subsidiary, there was not a prayer of getting that money.

Let me explain this. I will reiterate that as of November 2005-December 2005, the website for Whole Health Products required me to call 1-800-382-1936, a number which required consumers of the products to leave a message.

No message was ever returned by that company for all three of the times I had tried to call to leave a message - I know I left messages each time.

There was no live customer help at this time - there was just a recorded message.

Steven would be correct that the first time he had heard of my complaint was when the case was opened through my complaint with the Denver BBB.

I did plenty of research on WholeHealth and have never heard of Boulder Nature Labs.

Had I known of Boulder Nature Labs or of a way to contact that particular company, I would have called them or emailed them my concerns.

It is very convenient for Steven to be ignorant of any previous complaints, because the 1-800-382-1936 number was a very *lame* attempt at customer service - you know, "leave a message and MAYBE (or NOT) we'll call you."

I probably would have gotten the same results had I been talking to a brick wall at that point. I knew I would not have had a prayer of getting my money back. How do you get your money back from a brick wall?

But this is back in December 2005. Things are different now, but, like I said, I already have my money, so no, I guess I will stay with my credit card company on this one.

I'm sure that the new number, 1-866-366-7693 is a better setup. But I have my money now, and that is all that matters.

(There also were no terms and conditions which said that WholeHealthProudcts would have had the right to automatically renew a new shipment - at least not in December 2005. Again, I'm sure the setup is different now.)

As far as my dispute with the card company is concerned, they resolved it weeks ago and they were able to get my money back for me. Charter One Bank DOES have a live custoner service number, so they were able to fight for me and they were in my corner.

Charter One already has been able to return my money, and I guess Steven should not have to worry about returning my money now.

But he has to learn that the business practices with using 1-800-382-1936 the way he did throughout November and December 2005 was wrong - very wrong.

I hope he has learned this at least.

Since it is the end of March, I believe I should not have any problems with Whole Health Products because I do not want its products anymore nor at any time in the future.

Sincerely,
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#3 Author of original report

calling or emailing WholeHealthProducts?

AUTHOR: Chris - (U.S.A.)

Calling or emailing WholeHealthProducts?

Don't expect a callback if you dial 1-800-382-1936. There was nobody there when I called on several occasions, and you are expected to leave a message for them to call you back - just like LeanLifePM!!!!

Sending an email to feedback@wholehealthproducts.com does not give me a reply, either.
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